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Join to apply for the Compliance Officer - IDR/EDR Specialist role at NobleOak1 week ago Be among the first 25 applicantsJoin to apply for the Compliance Officer - IDR/EDR Specialist role at NobleOakGet AI-powered advice on this job and more exclusive features.Posted: 26/06/2025Closing Date: 26/07/2025Job Type: Permanent - Full TimeLocation: Sydney officeJob Category: Shared ServicesThe purpose of this role is to support the development, maintenance and reporting of NobleOaks Risk and Compliance Management framework in order to ensure compliance with legal and regulatory requirements and industry codes and standards. The ideal candidate is someone with strong experience in IDR & EDR complains handling for life insurance claims.Job DescriptionKey AccountabilitiesComplaints Handling IDR & EDRManage IDR complaints handling processes, ensuring customer concerns are addressed in a timely and effective manner, with a high client care focus to ensure the client receives excellent care.Maintain and oversee the complaints register, ensuring accurate records and appropriate remediation actions.Liaise with internal teams to ensure complaint trends are identified and addressed.Specialise in life insurance claims complaints.Risk & Compliance SupportAssist in the implementation and ongoing maintenance of Risk & Compliance Framework.Support compliance monitoring and reporting to ensure business-wide adherence to regulatory obligations.Support wider NobleOak compliance with the preparation of compliance modules and learning programs.Contribute to internal audits reviews and investigations of business units and work streams to ensure compliance with standards and regulations.Incident & Breach Management SupportSupport the Senior Compliance Manager with the tracking, and reporting of compliance incidents and breaches.Assist in the remediation of incidents and breaches where required.Assist in maintaining the incident register and reporting frameworks.Key AccountabilitiesAccurate Documentation - Maintain accurate compliance documentation and records at all times.High Quality and Accurate Communication - Communication with internal stakeholders, customers and strategic partners.Stakeholder Management - Build lasting relationships with internal stakeholders with the aim of providing constructive and accurate feedback on compliance and complaint related matters.Process Improvement - Drive the design and implementation of process improvement and automation in regards to the collection, handling and reporting of complaints and compliance data.Continuous Improvement - Take part in training and other learning opportunities as required to expand knowledge and understanding of compliance practices and risk management across the business.Projects and Team Support - Risk management project work and risk reporting activities as required. It will provide support across the whole R&C team and wider NobleOak.Delivery focus - Strive to meet or exceed all metrics and KPIs.Culture Champion - Like all NobleOak roles, this role must be a strong ambassador and champion of the NobleOak high performance culture and brand values. Always displaying positivity, energy and integrity, taking responsibility for actions and building on a positive and engaging diverse team dynamic. Our values and culture are outlined on the back page is this document.CapabilitiesDesired Skills and ExperienceStrong attention to detail and proven analytical / problem solving skills.Advanced IDR & EDR complaint writing skills.Knowledge of Compliance and Risk Management processes and requirements.Knowledge of Life Insurance Products including Income Protection, Trauma and Total Permanent Disability (TPD) is highly regarded.Excellent organisational and multi-tasking skills, with the ability to follow set processes.Strong attention to detail and critical thinking skills.Good verbal, written and interpersonal communication skills.A positive and self-motivated person.A strong focus on quality.Good time management and organisation skills.Ability to operate in a fast paced, team environment.Experience & Qualifications2 3 years experience in a Life Insurance Compliance role.Working knowledge of tools, methods, and concepts of Compliance and Risk management.Experience in complaints handling and internal dispute resolution (IDR) is highly regarded.Proficiency in compliance monitoring tools and reporting systems.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionLegalIndustriesInsuranceReferrals increase your chances of interviewing at NobleOak by 2xGet notified about new Compliance Officer jobs in Greater Sydney Area.Sydney, New South Wales, Australia A$60 - A$70 3 days agoNorth Sydney, New South Wales, Australia 1 day agoSenior Risk & Compliance Manager | AML/CTF | Law FirmMascot, New South Wales, Australia 15 hours agoSenior Compliance Manager, Funds ManagementSydney, New South Wales, Australia 3 weeks agoGroup Risk & Compliance Officer Blacktown NSW 2148Blacktown, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 days agoRisk, Safety & Compliance Business PartnerSydney, New South Wales, Australia 2 weeks agoSenior Compliance Manager, Financial ServicesSydney, New South Wales, Australia 2 weeks agoFinancial Crime Compliance - Retail Senior ManagerSydney, New South Wales, Australia 3 days agoSenior Manager Financial Crime Compliance AssuranceSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 day agoSenior Manager, Regulatory Compliance (Product Governance and Change Advisory)Sydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 month agoGovernance Risk and Compliance Manager, AWS SecuritySenior Manager, Technology Risk and ComplianceSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSenior Analyst/Manager | Personal Banking Risk and ComplianceSydney, New South Wales, Australia 2 days agoSenior Manager, Business & Wealth ComplianceChatswood, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 days agoPyrmont, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia A$120,303 - A$135,701 2 hours agoSydney, New South Wales, Australia 2 weeks agoNational Centre for Immunisation Research and Surveillance Senior Executive Officer - REQ584026Sydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoWere unlocking community knowledge in a new way. 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