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Youre passionate, driven, flexible and collaborative Were committed to delivering exceptional digital experiences Together, well enhance the journey for millions of customersSee yourself in our teamJoin the Digital Conversations Team within the Customer Experience Support Crew, shaping our chat experiences across our app, internet banking, website and telephony.As a Digital Conversations Manager, youll lead the design and delivery of conversational and generative AI solutions that delight users and exceed expectations.Do work that mattersWere growing and looking for a collaborative, enthusiastic individual to help shape our digital conversation strategy. Youll support our chatbot (Bee), live chat, messaging, and future contact centre platformbuilding and refining automated customer journeys.Your skills Proven experience in customer support or communications Strong communication, stakeholder engagement and decision-making skills Organised, adaptable and data-driven Familiarity with content production, compliance, and platforms like LivePerson or Microsoft Copilot StudioYour responsibilities Drive the roadmap for digital conversation channels Design and build engaging conversational flows Champion best practice and boost channel adoption Collaborate across teams to deliver impactful solutions Stay ahead of AI trends and apply them to improve customer self-service Gather and apply feedback to enhance experiences Provide thought leadership and support across initiativesIf you thrive on challenges and teamwork, wed love to have you on board. Join us and make a real impact!If you''re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you''ll need to apply through Sidekick to submit a valid application. Were keen to support you with the next step in your career.We''re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 17/07/2025 #J-18808-Ljbffr