Job Title

W Hotels Sydney, New South Wales, AustraliaWhatever/Whenever ManagerW Hotels Sydney, New South Wales, Australia3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Additional InformationJob Number25073250Job CategoryRooms & Guest Services OperationsLocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition Type ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.CURATING ORIGINALITY TAKES TALENTW Sydney located at 31 Wheat Road is hiring a Whatever/Whenever Manager. Reporting to the Executive Assistant Manager of Rooms, this integral role will manage our Whatever/Whenever team who are responsible for handling all internal/external calls, emails, and queries, guest requests, and in room dining orders. Driving the Whatever/Whenever service culture throughout all guest interactions will be a foundation, with additional responsibilities including, but not limited to;Manages day-to-day operations, ensuring quality and standards meet the expectations of guests;Handle complaints, settle disputes, and resolve grievances and conflicts;Drive GXP/Digital Experience Performance;Executes and adapts W Hotels BSA through HIDs (SOPs), frequent training, and audits;Montiors GXP/CEC time sensitive cases prior to escalation;Oversees the financial aspects of the department including labour management, procurement, and payroll;Provides guest service that goes above and beyond for guest satisfaction and loyalty;Models the Whatever/Whenever mindset and assists Talent in understanding guest needs, provides guidance, feedback, and individual coaching;Encourages and builds mutual trust, respect, and corporation amongst the team.BenefitsDiscounts on hotel rooms including all properties within the Marriott International group, for you and your family & friendsThe best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott InternationalDiscounts on food & beverage across all our hotelsRecognition programs to keep you motivatedWellbeing & mindfulness programs to ensure you stay healthyEmployee Assistance ProgramGreat Places to Work certifiedMI RECOGNITIONMarriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.MI CAREERS SOCIAL MEDIA ACCOUNTSChat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | InstagramCTA TO LEARN MOREVisit whotels.com/careers to learn more about our workplace culture and career opportunities.DIVERSITY AND INCLUSION STATEMENTMarriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local lawsW Hotels mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Were here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests passions to life. If you are original, innovative, and always looking towards the future of whats possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at W Hotels by 2xGet notified about new Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia 6 days agoClient Solutions Manager, eCommerce, ANZSydney, New South Wales, Australia 2 weeks agoNewington, New South Wales, Australia 2 weeks agoLead Client Solutions Manager, Marketing SolutionsSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 months agoOperations Manager - Ben & Jerry''s (Sydney CBD)North Rocks, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSenior Operations Manager - Ancillary ProductsSydney, New South Wales, Australia A$100,000.00-A$180,000.00 1 month agoCountry Manager - Australia & New ZealandSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 months agoHomebush, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 weeks agoMillers Point, New South Wales, Australia 4 weeks agoStrategy and Operations Senior Manager, APACSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 days agoSenior Operations Manager - Multi-Site, Sydney RegionRedfern, New South Wales, Australia 3 days agoGlebe, New South Wales, Australia 2 weeks agoRydalmere, New South Wales, Australia 1 week agoMosman, New South Wales, Australia 4 months agoParramatta, New South Wales, Australia 4 days agoHarris Park, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 21 hours agoBankstown, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoPadstow Heights, New South Wales, Australia 1 month agoDouble Bay, New South Wales, Australia 5 days agoWere unlocking community knowledge in a new way. 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