Job Title

Sydney Airport - Customer Service OfficerPosted: 25/06/2025Closing Date: 20/07/2025Job Type: Permanent - Part TimeLocation: Sydney (SYD)Job Category: Above Wing OperationsStar Aviation is Australia''s leading Ground Handling service provider, partnering with various Airlines and Airports.At Star Aviation, were committed to building a team that embodies our brand and takes pride in representing our company and our customers.Were proud to be big enough to managewith the experience and professionalism to keep operations running smoothly at Australias busiest airports.And were small enough to careensuring youll be recognized, supported, and valued.If youre interested in joining our team, wed love to hear from you.Job DescriptionAs a Customer Service Officer, you will provide excellent customer service and assist passengers with check-in processes seamlessly. You will be the face of the company to clients and passengers, prioritizing customer needs.Shifts operate on a rotating roster (Monday - Sunday), with early starts from 2:30 am and late finishes up to 12:00 am, depending on flight schedules.Candidates must pass a pre-employment medical before starting.Key responsibilities include:Deliver check-in services for Star Aviation and airline customers accurately.Operate in a safe environment, adhering to Health and Safety policies.Welcome passengers politely at the terminal counter.Verify ticket and passenger data for accuracy.Check bookings and issue boarding passes.Educate passengers on security protocols and luggage allowances.Guide passengers to the correct gate.Represent the airline and Star Aviation professionally to ensure customer satisfaction.Operate equipment safely and perform boarding gate duties, including public announcements.Assist with passenger marshalling and wheelchair assistance.Complete documentation and provide accurate information to passengers.Operate lifting devices as per airline-approved methods.Assist with luggage transfer for wheelchair passengers.Manage equipment collection and storage around the airport.Help passengers find family or friends within the airport as needed.Note: Shortlisted candidates may be invited to an Assessment Centre on 9th July 2025. Successful candidates will then undergo a medical assessment and a 2-week paid training, scheduled between 22nd and 28th July 2025.Desired Skills and ExperienceOn Offer:A supportive, family-oriented workplace where you are valued.Ongoing training and development programs.Discounts across travel, retail, and lifestyle brands.The ideal candidate:Possesses a valid Aviation Security Identification Card (ASIC) or can obtain one.Experience in the aviation or airline industry is desirable.Holds a valid drivers license for commuting.Demonstrates high standards of customer service and a caring approach.Has strong communication, organization, and multitasking skills.Focuses on delivering exceptional service and adapting to changing priorities.Works well in a fast-paced team environment and influences stakeholders positively.Proficient in report writing in clear English.Aligns with company values: Safety, Accountability, Customer Service, Innovation, and Teamwork.Please note, due to high application volume, only candidates progressing to the next recruitment stage will be contacted.Follow us on LinkedIn: Star Aviation #J-18808-Ljbffr