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1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.The roleAs our new Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim. You will play a vital part in ensuring a smooth and efficient assessment process, reducing claims duration and delivering an excellent customer experience.Brief DescriptionThe roleAs our new Assessing Support Officer, you will be responsible for administrative tasks and activities related to all components of the Motor Claim. You will play a vital part in ensuring a smooth and efficient assessment process, reducing claims duration and delivering an excellent customer experience.You WillProvide excellent customer service, following all relevant system & protocols outlined in the knowledge systemMaintain consistent & proactive communication with customers, repairers and tow operators, identifying and appropriately acting on instances of customer dissatisfactionProvide appropriate advice and guidance to customers to inform their decision making leading to optimal assessing, repair, or total loss resolutionsFacilitate rebooking and pathing activities by guiding customers into our Internal Assessment Centres (IACs) and repairer networkEffectively manage all aspects of repairer services throughout the fulfilment process and proactively manage all administrative activities from booking to assessment authorisationWhat Experience Youll BringHighly developed verbal & written communication skills with the ability to influence stakeholder outcomesPrevious experience working in the Insurance industry, with demonstrated strong customer service skillsStrong computer skills with previous experience working with industry specific programs, or the ability to quickly learn the necessary systemsAbility to effectively prioritise tasks and manage workload, with the ability to adapt to unexpected demands and a team playerAble to manage challenging situations in a calm and professional manner, with a problem solving, solutions focused approachOur PerksLocation Alexandria: This role is based at our Alexandria Insurance Assessment Centre and is an on-site role.Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.Options for leave - life happens, so weve got volunteer days, an additional paid ME day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.Grow with us - weve got learning and professional development opportunities to suit everyone.Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that youre passionate about.Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.Celebrate the wins - we love sharing our successes and celebrating together - join us and youve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.Access to A&Gs employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.About UsAuto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.Were excited about the future and were always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australias best insurer! If this sounds like you, apply today.Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesInsuranceReferrals increase your chances of interviewing at Auto & General Australia by 2xGet notified about new Support Officer jobs in Sydney, New South Wales, Australia.St Leonards, New South Wales, Australia 1 week agoMillers Point, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$81,228.00-A$91,809.00 4 days agoLewisham, New South Wales, Australia A$60,000.00-A$80,000.00 2 weeks agoArtarmon, New South Wales, Australia 6 days agoSt Leonards, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 3 weeks agoMedical Workforce Support Officer (Administration Officer Level 6)Sydney, New South Wales, Australia 3 days agoDarlinghurst, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 days agoAmbulatory Clinical Support Officer - REQ588100Randwick, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 3 days agoChatswood, New South Wales, Australia 5 days agoSupport Services Officer - Royal North ShoreSt Leonards, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoSupport Services Officer - Royal North ShoreSt Leonards, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 16 hours agoChipping Norton, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$70,000.00-A$85,000.00 3 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoCustomer Support Officer (6-month contract)Sydney, New South Wales, Australia 3 days agoNorthmead, New South Wales, Australia 1 week agoComplaint Assessment and Administration OfficerSt Leonards, New South Wales, Australia $34.47-$35.54 1 week agoSydney, New South Wales, Australia 3 days agoWere unlocking community knowledge in a new way. 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