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Join to apply for the Student Engagement Advisor role at RisepointJoin to apply for the Student Engagement Advisor role at RisepointGet AI-powered advice on this job and more exclusive features.Direct message the job poster from RisepointTalent Acquisition Manager at Risepoint.Connecting top talent with amazing opportunities! | Turning career dreams into reality, one hire at a time.Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint''s mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.The Student Engagement Advisor is a key member of the Risepoint Australia team, you will work as part of a team who work with students from around Australia needing guidance to make the right decisions about postgraduate study ultimately improving peoples lives and helping them reach their full potential.How You Will Make An ImpactReporting into the Student Engagement Manager, this integral position will be the first point of contact for students from around Australia who need assistance to make the right decisions about postgraduate study.Student Engagement Advisors are critical not only to our business, but to the students that they support. Each Student Engagement Advisor represents a partner university where they guide prospective students on the entire enrolment process from inquiry to application submission and enrolment into their course. You are counted on to provide thorough information about a universities courses and serve as a link between various departments. Depending on the needs of the individual student, Student Engagement Advisors provide not only guidance on processes, but support through the various obstacles a student may encounter.Key Duties And ResponsibilitiesPhone and email-based student outreach:Contacting warm leads who have enquired about our partner programs.Cross functional relationships:Working closely with Marketing, Academic Services and Student Support teams to ensure continuous feedback loop in maintained.Share any key insights with the broader teams for product development and industry connection opportunities.Data Integrity and Admin:Ensuring student records are kept up to date so that students receive the correct information regarding their application and/or enrolment.Key CapabilitiesClient service-oriented individual with outstanding written and verbal communication skills.Ability to relate well to others and perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.Ability to work in a fast-paced environment with excellent problem-solving and decision-making abilitiesProficiency in Microsoft Excel, Word, Outlook, and PowerPoint.Experience in customer service, sales support, or education-related fields will be highly regarded but is not essential.Qualifications1-3 years of work experience in a customer service role or related field is required.Preferred Education: An undergraduate degree in any discipline.Travel Requirements: Occasional interstate travel is requiredIf located near our Melbourne, Australia office, you will have the opportunity to go into the office once or twice a week. Office Location: Lvl 18, 1 Nicholson St, East Melbourne. VIC 3002 AustraliaAttributes IncludeCustomer focused mindset / student centric approachStrong communication skillsHigh level of attention to detailRisepoint is an equal opportunity employer and supports a diverse and inclusive workforceThis Role Is Eligible For Comprehensive BenefitsPersonal and Professional Development:Continuous Professional and Leadership Development ProgramsTuition Reimbursement for employees and their dependentsSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionEducation and TrainingIndustriesHigher EducationReferrals increase your chances of interviewing at Risepoint by 2xSign in to set job alerts for Student Advisor roles.Brisbane, Queensland, Australia 1 year agoBrisbane, Queensland, Australia 2 weeks agoExpression of Interest - UQ Temps Administration OpportunitiesSt Lucia, Queensland, Australia 1 day agoGuidance Officer - Brisbane South State Secondary CollegeSouth Brisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoEarly Childhood Educator - Trainee, Apprentice or QualifiedWavell Heights, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 13 hours agoTeacher Aide - Brisbane Bayside State CollegeEast Brisbane, Queensland, Australia 17 hours agoTeacher/Educator - Remote - Seeking a Career ChangeBrisbane City, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 1 week agoCorinda, Queensland, Australia 1 year agoCasual Educator Harmony Early Education - BulimbaBulimba, Queensland, Australia 1 week agoEarly Childhood Educator - Assistant/TraineeBlackstone, Queensland, Australia 2 months agoCorinda, Queensland, Australia 1 month agoUniversity Student | Development Services - PlannerGreater Brisbane Area A$34.00-A$38.00 6 days agoBrisbane, Queensland, Australia 17 hours agoTeacher Aide - Brisbane South State Secondary CollegeSouth Brisbane, Queensland, Australia 5 days agoEducator Harmony Early Education - East BrisbaneEast Brisbane, Queensland, Australia 4 days agoBlackstone, Queensland, Australia 4 days agoDakabin, Queensland, Australia 3 months agoSouth Brisbane, Queensland, Australia 1 day agoTeacher Aide - Brisbane South State Secondary CollegeSouth Brisbane, Queensland, Australia 1 day agoEarly Childhood Teacher Harmony Early Education - East BrisbaneEast Brisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 2 weeks agoCorinda, Queensland, Australia 1 month agoIndooroopilly, Queensland, Australia 2 months agoDakabin, Queensland, Australia 1 week agoGumdale, Queensland, Australia 1 month agoDakabin, Queensland, Australia 1 month agoEducator Harmony Early Education - CorindaCorinda, Queensland, Australia 4 days agoBulimba, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoGuidance Officer - Brisbane South State Secondary CollegeSouth Brisbane, Queensland, Australia 1 week agoWere unlocking community knowledge in a new way. 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