Skip to Main Content

Job Title


Customer Service Representative


Company : Jaybro


Location : Sydney, New South Wales


Created : 2025-07-09


Job Type : Full Time


Job Description

Jaybro Arndell Park, New South Wales, AustraliaCustomer Service RepresentativeJaybro Arndell Park, New South Wales, Australia3 weeks ago Be among the first 25 applicantsDirect message the job poster from JaybroAt Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly, passionate and customer-focused individual to join the role Customer Service Team. As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases.About the RoleIn this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team.ResponsibilitiesManage high-volume customer inquiries by phone in a friendly and helpful manner.Respond to email queriesProcess customer orders accurately and efficiently and follow up with customers to ensure satisfaction.Maintain accurate and timely records of all customer transactions and interactions.Provide product information to customers and sales representatives.Address customer complaints and concerns in a prompt and professional manner.Work closely with our sales and operations team to ensure timely delivery of products and services.Participate in customer service training.At Jaybro, we are a leading supplier of building materials for construction sites, road and civil construction, local government, and more. We are currently seeking a friendly, passionate and customer-focused individual to join the role Customer Service Team. As a member of our team, you will be responsible for ensuring our customers receive excellent service and support in their purchases.About the RoleIn this role, you will work alongside a fun and experienced team to provide expert product knowledge, answer calls, process orders, and resolve customer enquiries. You will have the opportunity to gain knowledge of our products and the construction industry and make a meaningful contribution to the success of our team.ResponsibilitiesManage high-volume customer inquiries by phone in a friendly and helpful manner.Respond to email queriesProcess customer orders accurately and efficiently and follow up with customers to ensure satisfaction.Maintain accurate and timely records of all customer transactions and interactions.Provide product information to customers and sales representatives.Address customer complaints and concerns in a prompt and professional manner.Work closely with our sales and operations team to ensure timely delivery of products and services.Participate in customer service training.RequirementsProven experience in customer service, high call volume and upsells/cross-sells, preferably in a construction-related industry.Excellent communication skills, both written and verbal.Strong attention to detail and accuracy.Ability to multitask and prioritise competing demands in a fast-paced environment.Proficiency in Microsoft Office and experience using CRM software.Highly motivated and able to work independently as well as in a team environment.Knowledge of construction materials (consumables) or related products would be ideal.Benefits$70k + Super + Profit Share SchemeCertified as a Great Place to Work! Work in a fun and supportive work environment!Hybrid model - Work from home 2 days a week after successful probation.Great company culture & high employee engagementWHEREFIT discounts!Career advancement, personal training & development programsDynamic and supportive Management & TeamIf you''d like to join a winning team and a company with a fantastic culture and plenty of room for growth and development, please apply now.As part of Jaybro Group''s recruitment process an Online assessment & criminal history check will be required.Only successful candidates will be contacted.Jaybro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesWholesale Building MaterialsReferrals increase your chances of interviewing at Jaybro by 2xGet notified about new Customer Service Representative jobs in Arndell Park, New South Wales, Australia.North Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoWetherill Park, New South Wales, Australia 1 month agoCustomer Service Representative @ health techSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 weeks agoBlacktown, New South Wales, Australia 6 days agoEveleigh, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 21 hours agoDouble Bay, New South Wales, Australia 2 days agoCustomer Service Consultant - Inbound callsSydney, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia 3 weeks agoParramatta, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoClient Success Officer (12 Month Parental Leave Cover)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoBlacktown, New South Wales, Australia 5 hours agoEveleigh, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$80,000.00-A$90,000.00 3 days agoRedfern, New South Wales, Australia A$60,000.00-A$70,000.00 3 days agoSydney, New South Wales, Australia 4 weeks agoBlacktown, New South Wales, Australia 1 week agoCustomer Service Representative - 12 months contractMacquarie Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 21 hours agoSydney Olympic Park, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr