Job Title

VDI Australia is the national distributor of Yutong buses in Australia, delivering innovative, sustainable, and high-performance transport solutions. As a leader in electric and hybrid bus technology, we remain committed to shaping the future of public transport. Our people are at the heart of this mission, and we are looking for a National Parts Manager to accelerate our growth trajectory and support a high-performing, values-driven workforce.About the RoleWe are seeking a dynamic experienced and customer centric National Parts Manager, reporting to the Chief Operating Officer, who will play a key national role in optimising the timely supply and procurement of spare parts from overseas and locally to our dealers, retaining stock levels and increasing working efficiencies across our spare parts departments nationally.Key ResponsibilitiesOperational LeadershipLead VDIs parts function with high standards of customer centricity, whilst inspiring the team to perform optimally against set KPIsUtilise high levels of empowerment and autonomy to optimise functional performance.Coordinate timely and accurate parts orders, incoming shipments from overseas vendors and manage local courier dispatches.Liaise with international counterparts, assisting them to align customer needs with strategic imperatives.Establish enduring professional relationships with VDIs dealers and their customers to consistently achieve our customer experience and operational performance outcomes. Realise best in class warehouse operations, including meaningful use of systems (Pentana), data, container unloads, efficient parts storage, pick/pack processes, glass handling freight / logistics coordination, health and safety adherenceTeam & Training ManagementLead and train warehouse staff in national product, system and safety proceduresExcel in cross functional engagement across multiple stakeholder groups, extending across a direct, indirect and dotted line reporting structureHandle disputes and complaints with the customer in mind, professionally and efficientlyDrive process improvements that foster a high-performance cultureMonitor team goals and delegate responsibilities to ensure alignment with company standardsOutwardly demonstrate VDIs Core Values, inspiring others to do likewiseSupport professional development and onboarding of team membersGuide recruitment to ensure the right people are in the right rolesMentor high-performing staff to meet sales and service objectivesResolve internal and OEM conflicts quickly, constructively and collaborativelyPrioritise the safety and wellbeing of people at all times.Develop and implement strategies to minimise financial risk and optimise financial performanceManage departmental revenues, margins, profitability and efficiencyProvide meaningful financial reports on budgets, expenses, and accountsCollaborate with leadership to achieve a balanced parts pricing portfolio, optimising revenue and margin mix.What You will BringProven ability to collaborate across teams and build strong internal and external relationshipsRespectful and inclusive approach to team culture, valuing diversity and contributionClear, empathetic communication skills with the ability to influence and negotiate effectivelyStrong customer focus, consistently delivering service that builds trust and loyaltyStrategic thinking to identify and respond to customer needs and market trendsInspirational leadership that motivates teams and drives high performanceExperience in mentoring and developing staff through coaching and feedbackHigh level of professionalism, integrity, and commitment to role and company valuesAdaptability to change with a proactive, innovative approach to problem-solvingSelf-leadership and accountability, with a focus on continuous personal and professional growthExperience with Pentana or other Dealer Management Systems is advantageousAbility to travel domestically is required for this roleWhy Join VDI?Embrace the opportunity to perform to your full potential, with strong empowerment and autonomyBe part of a highly energised company driving the future of sustainable transportWork alongside dedicated, passionate professionals in a diverse, inclusive and collaborative environmentAccess to ongoing professional learning/development opportunities and career growthCompetitive salary and employee recognition initiatives regular appreciation and service milestonesVDI Australia is an equal opportunity Company that encourages and supports diversity and inclusion in all our workplaces. If you would like to know more about VDI Australia check us out on our website www.vdiaustralia.com.auWe are DRIVEN by our Company Values:Dedication Relentless Effort earns lasting respectResponsibility the time is always right to do what is rightValue true change begins with actionExcellence success is raising the bar with every actionNurture fostering growth today to ensure a better tomorrowResponding to Key ResponsibilitiesWhen addressing the Key Responsibilities in your application, please outline how your experience, skills, and achievements align with the role.Your response should include:Specific examplesof how youve successfully performed similar duties in previous rolesDemonstrated outcomesthat show your impactsuch as improvements in efficiency, customer satisfaction, or team performanceRelevant qualifications or trainingthat support your ability to fulfil the responsibilitiesLeadership and collaboration experience, especially in managing teams, resolving issues, and driving operational excellenceAny innovative approachesyouve implemented to improve processes or solve challengesYour response can be included in your cover letter or as a separate document titled Response to Key Responsibilities.Role TypeOn-site Permanent Full-time Relevant Experience related to the role #J-18808-Ljbffr