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Apply now Job no: 532687Work type: Permanent Full TimeLocation: SydneyCategories: Corporate/Property SupportFor two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia''s premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all.As a Customer Experience Executive, you will be reporting directly to Customer Experience Manager, where you will oversee a calendar of Premium Guest events aimed at driving gaming visitation and revenue for local and prestige-targeted customers.This is a fantastic opportunity where you can contribute to building guest culture and develop end to end management of Premium Guest events.A few of your responsibilities:Delivery of Events Gaming calendar contributing to the delivery of reaching budgeted revenue and return on marketing investmentEnd-to-end management of Premium Guest events from customer targeting, investment, invitation strategy, execution and post-implementation reviewManaging supplier relationships including facilitating supplier set up, processing all payments for suppliers and building these relationships with suppliersEnsure event activities comply with RSA and RSG codes, statutory requirements and company policyMonitor real-time event attendance and adjust execution and management of allocated budgetWhat we are looking for:Minimum of 5 years experience in an administration/ guest service environmentAccreditation in Responsible Service of Alcohol and Responsible GamingDemonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expensesExcellent relationship building skills along with verbal and written communication skillsKnowledge of player tracking systems (e.g. Opera, Filewise, Lotus Notes, KCMS, etc.) desirableAbout you:You are a highly organised and proactive professional with a passion for ensuring smooth and efficient event operations. You excel at managing tasks and building key relationships with stakeholders to develop business opportunities and are a confident and effective communicator.Your role will be pivotal in shaping the success of our Premium Guest department.What can we offer you:Complimentary meal on site every day including hot meals, sandwich bar and moreUniform laundered and ready for you daily on propertyFive weeks of paid Annual Leave for team members who meet the definition of shift workerDiscounted parking + other transport optionsUp to 30% discounts across award winning restaurants and accommodationLifestyle discounts including gym memberships, retail discounts and dry-cleaning servicesDiversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+Endless career growth and opportunities to learn and develop your careerPlease be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australias First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life thats right for them and their unique well-being needs.The Star was awarded WGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a 2024 GOLD Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.It''s your time to SHINE!Click on the link below to make your next career move with The Star.Advertised: 02 Jul 2025 AUS Eastern Standard TimeApplications close: 27 Jul 2025 AUS Eastern Standard TimeThe Star Entertainment Group recognises the continuing connection to land, sea and community of First Nations peoples, and we pay our respects to Elders, past and present.We respectfully acknowledge the Traditional Owners of the land on which our properties are located - the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont. #J-18808-Ljbffr