Job Title

At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.ACAP University College, part of the leading global education provider Navitas, is Australia''s leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).At ACAP we change lives. We equip our students with a deep understanding of human behaviour, the skills to make a positive difference and the resilience to enjoy long, healthy careers.ACAP University College, part of the leading global education provider Navitas, is Australia''s leading independent tertiary education provider, delivering accredited courses in psychology, social work, counselling, coaching, criminology, law, and business management and leadership (MBA).Job DescriptionJoin our dynamic Student Engagement team as a Student Engagement Advisor based at the front desk of the campus. In this role, youll provide professional advice and services, while collaborating with academic and specialist colleagues to ensure students succeed in their studies.This position is 30 hours per week across 4 or 5 days, based at our Sydney CBD campus near Museum and Town Hall stations, overlooking Hyde Park. Immediate start through to end of November, with potential for ongoing employment.Be part of a close-knit team dedicated to delivering exceptional support and guidance.Key Responsibilities:Respond to student enquiries across various service channels.Proactively engage with students via inbound/outbound calls, emails, and other platforms.Complete administrative tasks and data entry accurately.Assist with re-enrolments and provide course sequence advice.Liaise with academic and specialist staff to ensure students are properly supported.Apply policies and procedures to provide accurate, timely advice.QualificationsIn addition to a student-first approach, it is essential you can demonstrate:Proven track record of delivering exceptional customer serviceExcellent attention to detail and high level of accuracy in all administrative activitiesDemonstrated computer literacy including advanced MS Office suite and ideally student records softwareAbility to work as part of a team and in a way that is flexible and adaptableIdeally have experience in a tertiary education environment, however do not let this stop you from applying if you meet the above pointsAdditional InformationACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.At ACAP our employee perks and benefits include:Unlimited global career opportunities across the Navitas portfolioSalary packaging and novated leasing2 paid volunteer days per year for your passionate causesUp to 75% scholarships are available to staff enrolled in ACAP coursesHealth & well-being packages including free counselling and well-being specialist support for employees and family membersDiscounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailersAccess to LinkedIn Learning and professional development opportunitiesDiversity Equity and Inclusion:ACAP, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff no matter where they are from or who they are feel safe, supported, and are given opportunities to thrive.Join us in making the world a better place!To Apply:Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)Please note applicants are assessed upon receipt so you are encouraged to apply now.Like to find out more? We''d love to hear from you!For a confidential discussion please contact: Mellissa Dziuba, Student Engagement Manager on (02) 9964 6398.About NavitasNavitas is a leading global education provider that has helped generations of learners transform their lives through education. 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