Job Title

Join Our Service Team in Mildura as a Customer Service AdvisorAre you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced, dynamic environment? Were looking for a vibrant and enthusiastic Customer Service Advisor to join our service team at our dealership in Mildura, VIC.About the Role:This is a full-time, Monday to Friday position, ideal for someone with a bubbly, engaging personality who enjoys working with people and managing a variety of tasks. As a key member of our front-line team, youll play an essential role in ensuring every customer receives the high standard of service we pride ourselves on.Key Responsibilities: Deliver empathetic and exceptional service to all customers, ensuring their needs are fully understood and met Handle service bookings and respond to enquiries via phone, email, and SMS Support workshop productivity and performance Manage job costings and invoicing accurately and efficiently Process warranty claims in a timely and compliant manner Maintain all reporting requirements and meet set KPIs Identify and contribute to process improvements that boost efficiency, profitability, and customer satisfactionAbout You: Previous experience in a fast-paced, customer-focused environment Excellent organisational and multitasking skills, with strong attention to detail Confident in using software systems and communication tools Proactive, self-motivated, and able to work effectively in a team Experience in a similar automotive or dealership service advisor role is highly regardedIf youre ready to bring your energy, expertise, and customer service skills to a high-performing team, wed love to hear from you!Apply online or email your application directly to marketing@johnsonstrucks.com.auRole Type #J-18808-Ljbffr