Job Title

Join to apply for the Relief Gaming Supervisor Part-Time role at Panthers Group2 days ago Be among the first 25 applicantsJoin to apply for the Relief Gaming Supervisor Part-Time role at Panthers GroupGet AI-powered advice on this job and more exclusive features.Panthers Penrith have an exciting opportunity for experienced gaming professional to work as a Relief Gaming Supervisor in our busy and friendly Club!What We OfferInternal & external training opportunities & paid training sessionsCareer development opportunitiesDiscounts on merchandise & at our restaurantsExcellent working conditions, comfy staff room & free parkingAbout The RolePanthers Penrith are looking for an energetic and vibrant Gaming Supervisor with a positive can do attitude to manage the day-to day operations of the gaming floor and to ensure we are providing exceptional customer service to our members and guests. Being part of a collaborative team you will lead by example and participate in ongoing development. This position requires someone who will bring experience from within the hospitality industry with the ability to motivate, develop and coordinate staff, inspiring them to deliver an exceptional customer experience. Your ability to multi-task whilst managing staff and coordinating the day to day operations of a large gaming floor of 500+ machines will be the key to your success.Your Main Duties and Responsibilities will include, however are not limited to;Maintaining high levels of customer service on the gaming floor at all times;Supervising up to approximately 20 staff on each shift;Overseeing day-to-day operations of the gaming floor to ensure effective business and excellent service;Investigating and resolving customer complaints by following the necessary dispute resolution procedures;Shift and staff management including performance management and disciplinary action;Assisting employees and customers with any enquiries;Dealing with and solving any issues regarding our various internal systems and programs;Conduct briefings with all staff each shift, allocate duties and complete daily shift reports on outcomes;Uphold our high standards of providing exceptional hospitality, cleanliness and presentation.To be successful in this role you will have;At least 12 months experience in a supervisory role within the hospitality industry;At least 12 months experience in a gaming related or similar role would be advantageous;Strong leadership abilities and have the ability to effectively lead and manage a team;Outstanding people skills with a positive attitude to change and business growth;Outstanding verbal and written communication skills;Complaint handling and conflict resolution skills;Superior cash handling skills and proficient computer skills;Strong attention to detail and a competent decision maker;A high level of confidence in handling challenging and stressful situations and;RSA/RCG and TAB Basics Certificates.You will demonstrate a strong work ethic, a commitment to customer service and the ability to work in a team as well as autonomously. You are required to be flexible and reliable as you will need to be available 24/7 to work as required including nights, weekends and public holidays.If that sounds like you, wed love to hear from you!The Panthers Group is an Equal Opportunity Employer and encourages Indigenous Australians to apply.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typePart-timeJob functionJob functionManagement and ManufacturingIndustriesEntertainment ProvidersReferrals increase your chances of interviewing at Panthers Group by 2xSign in to set job alerts for Casino Pit Supervisor roles.Penrith, New South Wales, Australia 1 day agoPenrith, New South Wales, Australia 1 day agoGaming Supervisor, relief Customer Service Manager - Mounties Mount Pritchard NSWMount Pritchard, New South Wales, Australia 3 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr