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Join to apply for the Concierge role at City of Melbourne1 day ago Be among the first 25 applicantsJoin to apply for the Concierge role at City of MelbourneTemporary, part-time opportunity to August 202617.5 hours a week$85,415 to $96,138 pro-rata (Dependent on skills and experience) + 12% superannuationSynopsisTemporary, part-time opportunity to August 202617.5 hours a week$85,415 to $96,138 pro-rata (Dependent on skills and experience) + 12% superannuationAbout City Of MelbourneSituated on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin nation, Melbourne has long been considered one of the worlds most liveable and prosperous cities and a thriving, successful example of multiculturalism and diversity. At the heart of this is the City of Melbourne, a proud organisation positioned to excel as a leading capital city by delivering what matters most to those who work, live, study, visit and invest here.We are the City of Melbourne, a place to be bold and inspirational. #TeammelbourneAbout The RoleThe Community and City Services Division is dedicated to building a healthy, vibrant and inclusive Melbourne.Our Libraries, Recreation and Waterways Branch provides inclusive spaces and programs that inspire active, creative and connected communities.Our vision is to be a global leader in encouraging people to live more active and engaged livesWe are seeking a proactive and customer-focused Concierge to join our concierge team. This role plays a vital part in ensuring a welcoming and safe environment for all visitors to the City of Melbourne Libraries.Under the guidance of the Concierge Team Leader, you will provide high-quality front-line service, responding to directional and informational enquiries, and supporting users in accessing our spaces and services.Youll also play a key role in maintaining safety and security across library sitesobserving activity, proactively engaging with patrons, assessing potential risks, and actioning appropriate safety protocols.In addition, the role supports facilities management and the smooth operation of library venues, including managing room and space bookings.This is an exciting opportunity for someone who enjoys working with people, values community connection, and thrives in dynamic public environments.Were seeking someone who can deliver outstanding customer experience while confidently managing safety and security responsibilities.This role requires strong emotional maturity, sound critical thinking, and excellent interpersonal skills to create a welcoming and secure environment for all.This is a permanent part-time, 17.5 hours per week role however we do require someone that is able to work additional rostered overtime shifts over weekends as the libraries are open 7 days a week.The position is located at naarm ngarrgu Library, but the candidate will need to be willing to work across any of our sites depending on operational requirements.What You Will Bring To The RoleThe position will require:Appropriate qualifications such as Certificate III in Security Operations or equivalent, and/or two years of relevant experience.Hold and maintain a valid Victorian Private Security Licence, or willingness to obtain one.Highly developed written and oral communication skills, excellent telephone manner and ability to listen effectively, and excellent interpersonal skills when dealing with internal and external customers.Ability to effectively manage multiple priorities within a high-volume environment.Proven ability to de-escalate challenging situations through verbal and nonverbal cues.Knowledge and experience working with Health and Safety, OHS and building management systems.Desirable - experience in security services, social or human services.To view the full position description, please see attached document on the job application page under Position Information.What We Can Offer You At City Of MelbourneAttractive Remuneration & Benefits: Excellent hourly rate with a range of exciting benefits & corporate discounts through our CoM Unity Employee Benefits program.Career Progression: Career development support and opportunities to learn new skills within a creative and exciting environment.Multiple Casual Opportunities: Multiple casual opportunities available to work in our beautiful Melbourne City Libraries.Vibrant and Ambitious Team: A collaborative team of passionate people who are dedicated to shaping the future of Melbourne for visitors and residents.How To ApplyAs part of the online application form you are required to:Attach your resumeAttach your cover letter, addressing selection criteria as noted above under What you will bring (no more than one page)Submit your application by 11:45pm Thursday, 17 July 2025For further information about the position please refer to the position description below or contact Randall Smith, Concierge Team Leader via email: Randall.Smith@melbourne.vic.gov.auIf you have any questions, or for more information or if you are experiencing issues with your application, please contact careers@melbourne.vic.gov.auThe City of Melbourne is a child safe organisation and has zero tolerance for child abuse. For information about the broader collection and use of personal information by the City of Melbourne, please refer to our Privacy Policy.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeTemporaryJob functionJob functionOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at City of Melbourne by 2xEast Melbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 hours agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 6 days agoClient Services Administrator Port MelbournePort Melbourne, Victoria, Australia 2 weeks agoAlbert Park, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 4 days agoCaulfield South, Victoria, Australia 4 weeks agoCorporate Receptionist / Customer ConciergeMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 5 days agoVisitor Experience Officer / ReceptionistMelbourne, Victoria, Australia 1 week agoBraybrook, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoRichmond, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 months agoMelbourne, Victoria, Australia 2 weeks agoMelbourne Airport, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoPorter | Concierge - Full Time & Part TimeChadstone, Victoria, Australia 2 weeks agoAdmin Officer - Outpatient Surgical ServicesMelbourne, Victoria, Australia 1 week agoAdministration Assistant - Patient Experience & Community EngagementMelbourne, Victoria, Australia 11 hours agoEast Melbourne, Victoria, Australia 5 days agoWere unlocking community knowledge in a new way. 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