Job Title

Customer Service Superstar - Full Time (Entry Level)Join Our Growing Team at the Cairns Convention Centre!The Cairns Convention Centre is a world-class venue, nestled between the Great Barrier Reef and Wet Tropics Rainforest. With state-of-the-art facilities, cutting-edge technology, and exceptional service, the Centre continues to attract national and international conferences. Were thrilled to invite talented individuals like you to be part of our journey.Why Choose Us?Award-Winning Venue: Our latest expansion, combined with state-of-the-art equipment and world-class hospitality, means endless possibilities.Passionate Team: Youll be part of a group of dedicated professionals who are enthusiastic about delivering exceptional experiences.Dynamic Work Environment: No two days are the same! From conferences and concerts to NBL basketball games and banquets, youll be part of an exciting array of events.At the Cairns Convention Centre, we pride ourselves on a working environment that rewards excellence and creates opportunities for advancement, while ensuring a balance between work, family, and community. Be part of our journey and help us create unforgettable moments for our clients and guests.CUSTOMER SERVICE SUPERSTAR (FULL TIME)ABOUT THE ROLE:Are you confident speaking to clients and colleagues?Do you love creating great customer experiences?Eager to kickstart your career in events but have no experience? We''ve got you covered.If this sounds like you, this might be the opportunity for you!Cairns Convention Centre is looking for its next customer service superstar to join our Events Team. Get ready to dive into a diverse range of events from exciting exhibitions and conferences to dazzling live shows and elegant gala dinners. You will be the go-to person, mastering communication and coordination to create memorable experiences for our clients.Be the main point of contact for our clients, providing prompt, reliable assistance throughout the entire event.Oversee the running of events and collaborate with all Centre departments to keep things running efficiently.Deliver great customer service that leaves a lasting impression on our clients.Ensure all notes, work activities, and relevant information are recorded in our Event Management System (Momentus).ABOUT YOU:Every day, our people are responsible for delivering extraordinary experiences for every guest who walks through our doors.You will have shared values and a people-centric mindset and genuinely want to make a difference. That''s what makes you stand out from the crowd and why we want to meet with you.Familiarity with using an Event Management System is a bonus but not essential; training will be provided to the right candidate.Demonstrated experience in customer service.Able to work flexible hours, including weekends and evenings, to meet the needs of our clients.You enjoy working as part of a team and contributing to team results.Willing to reside in Cairns for a period of 1-2 years to support the long-term needs of this role.At Cairns Convention Centre, we are committed to creating a culturally safe and inclusive environment that values and respects diverse abilities, styles, backgrounds, experiences, and perspectives. We welcome applications from people with diverse backgrounds, including Aboriginal and Torres Strait Islander people, people with visible and invisible disabilities, the LGBTQI+ community, culturally diverse people, and other diverse communities.To apply, please click on the apply tab and submit your application via our online platform. If you need adjustments to participate in the recruitment process or require additional support, please contact our team at hr@cairnsconvention.com.au. A satisfactory National Police Records Check is required for this role. To be eligible for employment, you must have valid working rights in Australia.WE OFFER:The opportunity to work with high-profile, national, and international business events.Growth and development opportunities to further your career in the events industry.Join the ASM Global team and work in a state-of-the-art facility.ABOUT THE COMPANYASM Global is the world''s leading producer of entertainment experiences. It is the global leader in venue and event strategy and managementdelivering locally tailored solutions and cutting-edge technologies to achieve maximum results for venue owners. The company''s elite venue network spans five continents, with a portfolio of more than 350 of the world''s most prestigious arenas, stadiums, convention and exhibition centers, and performing arts venues.ASM Global has always had a bold vision to be a true employer of choice, a great place to work, and a company that provides long-term careers and development opportunities.A Queensland Government initiative operated by ASM Global #J-18808-Ljbffr