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Join to apply for the Premium Services Hosts role at The Star Entertainment Group5 days ago Be among the first 25 applicantsJoin to apply for the Premium Services Hosts role at The Star Entertainment GroupGet AI-powered advice on this job and more exclusive features.Direct message the job poster from The Star Entertainment GroupTalent Acquisition Partner at The Star Entertainment GroupSince 2014, The Star Gold Coast has undergone a remarkable evolution. Our mission, to create fun at trusted destinations, has resulted in an unparalleled experience. Guests indulge in lavish stays at The Star Grand''s revamped five-star hotel rooms, the opulent suites of The Darling, and Australia''s pioneering Dorsett Hotel. Culinary delights await at award-winning venues including Nineteen at The Star, Kiyomi, and Mei Wei. Entertainment options are abound with live concerts, theatre performances, Events Centre gatherings, outdoor "Live on the Lawn" events, and world-class DJ sets at Atrium Bar. The Star Gold Coast is where relaxation seamlessly intertwines with thrilling entertainment.As a Premium Services Host, you''ll be the face of our premium gaming experiences, providing exceptional service to our valued guests. As an expert in the Star Club Loyalty Program, your extensive knowledge will enable you to promote member benefits and address a wide range of guest inquiries across all areas of our business. This fast-paced role is hands-on and requires a high-level of attention to detail to ensure a positive experience for our guests.This is a fantastic opportunity where you will build memorable connections with our local, interstate and international guests.Training for this role is set to commence on the 12 th August 2025.A few of your responsibilities:Respond to all guest enquiries and requests in a professional and timely mannerMaintain a thorough understanding of the gaming promotions and servicesUtilise multiple systems to manage memberships and Private Gaming Room accessAssist in conducting Gaming Promotions & DrawsPromote Safer Gambling & Monitor the Responsible Service of AlcoholSupport the Hosting team with Meet & Greet and Farewell arrangements for interstate and international VIP membersWhat we are looking for:Exceptional customer service skills and a genuine passion for creating memorable guest experiencesAttention to detail and the ability to anticipate and meet guests'' needsComputer literacy in Microsoft Excel and Word with the ability to learn other casino operating systemsFlexibility to work across a 24/7 rosterEligible to obtain a Casino Employee license (which includes thorough background checks)About you:To excel in this role, you''ll develop a deep understanding of the gaming industry and a genuine passion for creating extraordinary experiences. Outstanding communication and interpersonal skills are a must, as you''ll be interacting with guests from diverse cultural backgrounds.Your role will be pivotal in shaping the success of Premium Services department at The Star. Join us in making a difference.What we can offer you:Complimentary meal on site every day including hot meals, sandwich bar and moreUniform laundered and ready for you daily on propertyCompetitive Hourly rate, plus penalty rates for weekends and public holidaysFive weeks of paid Annual Leave for team members who meet the definition of shift workerDiscounted parking availableUp to 30% discounts across award winning restaurants and accommodationCareer development, training, and courses via The Star Academy - limitless career opportunitiesDiversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our cultureAt The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We believe in authenticity that embodies our Company values = Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care.We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australias First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life thats right for them and their unique well-being needs.The Star was awarded WGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a 2025 PLATNIUM Employer by the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.Its your time to SHINE!Click on the link below to make your next career move with The Star.Seniority levelSeniority levelEntry levelEmployment typeEmployment typePart-timeJob functionJob functionCustomer Service and AdministrativeIndustriesGambling Facilities and Casinos, Hotels and Motels, and HospitalityReferrals increase your chances of interviewing at The Star Entertainment Group by 2xSign in to set job alerts for Host roles.Coomera, Queensland, Australia 1 week agoBroadbeach, Queensland, Australia 1 month agoBroadbeach, Queensland, Australia 2 weeks agoBroadbeach, Queensland, Australia 1 month agoKirra, Queensland, Australia 3 months agoSurfers Paradise, Queensland, Australia 3 days agoSurfers Paradise, Queensland, Australia 6 days agoSurfers Paradise, Queensland, Australia 1 month agoBroadbeach, Queensland, Australia 4 months agoSurfers Paradise, Queensland, Australia 6 days agoSurfers Paradise, Queensland, Australia 6 days agoSurfers Paradise, Queensland, Australia 6 days agoTweed Heads, New South Wales, Australia 4 days agoGold Coast, Queensland, Australia 2 weeks agoSurfers Paradise, Queensland, Australia 3 days agoFood & Beverage Attendants - Aviary Rooftop BarSurfers Paradise, Queensland, Australia 4 days agoSurfers Paradise, Queensland, Australia 3 days agoSurfers Paradise, Queensland, Australia 1 day agoFood and Beverage Attendant - Event OperationsSurfers Paradise, Queensland, Australia 2 weeks agoSurfers Paradise, Queensland, Australia 6 days agoSouthport, Queensland, Australia 1 week agoCurrumbin Waters, Queensland, Australia 3 weeks agoCurrumbin, Queensland, Australia 2 weeks agoGold Coast, Queensland, Australia 1 week agoSurfers Paradise, Queensland, Australia 1 day agoReceptionist - Greencross Burleigh WatersBurleigh Waters, Queensland, Australia 4 days agoGold Coast, Queensland, Australia 1 week agoSurfers Paradise, Queensland, Australia 2 weeks agoCarrara, Queensland, Australia 1 week agoSouthport, Queensland, Australia 5 days agoBurleigh Waters, Queensland, Australia 2 weeks agoGold Coast, Queensland, Australia 2 weeks agoSouthport, Queensland, Australia 1 week agoSurfers Paradise, Queensland, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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