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Join to apply for the Guest Service Agent role at Accor1 day ago Be among the first 25 applicantsJoin to apply for the Guest Service Agent role at AccorGet AI-powered advice on this job and more exclusive features.Company DescriptionMercure Melbourne Doncaster is a 183 room & suite hotel is Australias first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.Company DescriptionMercure Melbourne Doncaster is a 183 room & suite hotel is Australias first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbournes City Skyline?! Come on in and check them out!Job DescriptionAs a Guest Service Agent, youll be the first and last point of contact for our guestsplaying a vital role in shaping their overall experience. From seamless check-ins and check-outs to creating genuine connections and offering thoughtful service, you''ll help transform a simple stay into something special.Your Responsibilities Will IncludeGreeting guests with warmth and professionalismManaging check-in/check-out procedures efficientlyAssisting with guest inquiries and delivering personalised recommendationsHandling reservations and room allocations when requiredProcessing payments using POS and property management systemsKnowledge of Opera cloud system essential.Ensuring the front desk area remains welcoming, organised, and secureWorking collaboratively with other departments to exceed guest expectationsQualificationsPrevious experience in a hotel, resort, or hospitality environment is highly regardedMinimum of 12 months experience in a customer service roleStrong interpersonal and communication skillsA passion for hospitality and creating memorable guest experiencesA proactive, solution-focused mindset with attention to detailFlexibility to work a rotating roster including evenings, weekends, and public holidays-Also covering night shifts when required.Additional InformationWhat Is In It For YouTraining & development within an experienced team environmentCareer opportunities within our hotel and/or the Accor GroupWorldwide Accor Hotel accommodation discounts, free on-site car parking, yearly free 1 nights accommodation plus moreOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow''s hospitality.Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESSSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitalityReferrals increase your chances of interviewing at Accor by 2xGet notified about new Guest Service Representative jobs in Doncaster, Victoria, Australia.Melbourne, Victoria, Australia 1 year agoMelbourne, Victoria, Australia 1 week agoGuest Service Agent Lancemore Crossley St. MelbourneMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 month agoAlbert Park, Victoria, Australia 2 weeks agoGuest Service Agent Lancemore Crossley St. MelbourneMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoHeatherton, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoKnoxfield, Victoria, Australia 6 days agoCustomer Service Representative-1 year contractChadstone, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 16 hours agoCustomer Service Representative (Fixed Term)Keilor East, Victoria, Australia 3 weeks agoHeatherton, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoGuest Service Agent (Part Time) | InterContinental Melbourne The RialtoMelbourne, Victoria, Australia 3 months agoDandenong, Victoria, Australia 2 months agoMelbourne Airport, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 9 months agoCaulfield South, Victoria, Australia 4 weeks agoTruganina, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 days agoRichmond, Victoria, Australia 7 hours agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 month agoWere unlocking community knowledge in a new way. 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