Job Title

Add expected salary to your profile for insightsPeter Warren Automotive Holdings is one of Australia''s largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydneys North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 2000 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.About the Role:As a Customer Service Consultant, you will be the voice of our brand working across multiple channels. This position will be based at our head office in Warwick Farm.Youll spend your day confidently tackling a wide variety of customer enquiries using empathy, understanding and problem-solving.To be successful in this role you need to have previous customer service skills coupled with excellent technical Skills, a positive outlook, a friendly approach, and the ability to remain calm under pressure.The role will involve the following:Handling inbound telephone calls and on-line service appointment enquiriesCreating service appointments for customers in our databaseMonitor and action all activity in our departments mailboxManaging outbound calls and SMS to customersLiaising with our service and sales teams to assist our customersThe successful candidate will need the following:Exceptional communication skills and telephone mannerProven Customer Service experienceAbility to multi-task and have a high attention to detailAbility to communicate with a diverse range of peopleAbility to maintain a high level of professionalism when speaking with customersPossess a positive attitudeHigh level of organisation skillsAbility to work closely in a busy team environmentWhat we offer:Embrace development and mentoring from your team, fostering personal and professional growth!Access discounted rates on Bupa Private Health Insurance, prioritizing your well-beingExclusive discounts on vehicles, parts and servicingBenefit from our Employee Assistance Program (EAP), providing support and resources during challenging timesLifestyle discounts, including Gym memberships and retail discountsPaid parental leave to support you and your familyIf you think this role is right for you, please apply today by completing our online application.Unlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Customer Service Representative #J-18808-Ljbffr