Job Title

Client Services Facilitator-Children''s ProgramsAdd expected salary to your profile for insightsFor 50 years Focal has worked to support people with a disability, their families and carers in the Western Suburbs and wider Ipswich Region. As an innovative and contemporary provider Focal delivers activities, programs and individual services to people of all ages and needs in their homes and the community. Through our person-centred approach, we continue building a brighter tomorrow for people with disability.About the positionBased in Ipswich, we are seeking a dedicated Client Facilitator who is passionate about ensuring the delivery of high-quality supports for our young clients. Reporting to the Senior Manager - Childrens Services, the successful candidate will supervise and support program leads, to provide individualized care and support to children with various developmental and physical needs in a safe and inclusive environment. This position will assist the Senior Manager to coordinate services and ensure a seamless experience for our clients and their families from start to finish. Strong administrative and time management skills are essential as you will be responsible for maintaining accurate client records, activity planning and supporting operational processes.Key Accountabilities include:Champion client administration for children''s services and routinely undertake client file reviews to ensure information is up to date and accurate using client management system and electronic client files.Provide supervision and support to program leadersEnsuring day to day program activities are designed, resourced and delivered in a stimulating and flexible manner to meet the unique needs and developmental goals of each child.Communicate effectively with children, families and other team members to ensure comprehensive care.Assist with client intakes ensuring all relevant information is captured and assessed appropriatelyMonitor and document each childs progress and behaviour, reporting any concerns to your manager.Responding to situations as they arise, including undertaking on the spot risk assessments and implementing reasonable controls to maintain health and safety standards that provide for the safety of self and others.Support and review incidents working with Quality and Compliance team as requiredWillingness to provide direct client support in ratio from time to timeAbout youReliable | Motivated | Passion for positive outcomesOur successful candidate will demonstrate patience, empathy and a genuine passion for supporting children to thrive in an environment that fosters positive relationships and caters to diverse needs. Strong organisational, communication and exceptional customer service skills are key attributes needed in the role. 2+ years'' of demonstrated experience in a similar position, ideally within the community services sector will contribute towards your success.Skills and QualificationsTertiary qualifications in Child Care, disability support and/or business administration will be highly regarded.Good decision-making and communication skills ensuring effective supports and incident response.Strong administration skills and comfortable with using digital toolsValid Australian Drivers LicenceCurrent First Aid & CPR CertificateBlue Card & Yellow / NDIS Worker Screening Clearance CardCompletion of NDIS online worker training modulesStrong work ethic and good reliabilityThis position is offered on a minimum 20 hour per week part time basis Monday to Friday with some flexibility around pattern of work.Benefits of joining FocalWork with a purpose values led organisation and role!Generous Salary Packaging benefits up to $15,900Access to our Employee Assistance ProgramA welcoming and inclusive team cultureSupported learning environmentIf this sounds like you, please apply today.Unlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr