Job Title

Add expected salary to your profile for insightsAtCertis Australia, we deliverinnovative and integrated security solutionsto create safer environments. With expertise in gatehouse security, we work closely with our clients to ensure the protection of people, property, and critical infrastructure.Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected and empowered.Company description:AtCertis Australia, we deliverinnovative and integrated security solutionsto create safer environments. With expertise in gatehouse security, we work closely with our clients to ensure the protection of people, property, and critical infrastructure.Our commitment is to a Safer, Smarter and Better workplace that ensures every employee is supported, respected and empowered.Job description:POSITION PURPOSEAs a Gatehouse Security Officer, you will be responsible for managing gatehouse operations at our client site within the Melbourne Airport precincts (no ASIC required). This includes ensuring secure access control, surveillance, and prompt incident response across the facility. The Gatehouse Security Officer plays a vital role in maintaining uninterrupted service delivery and upholding operational security standards without delay or compromise.KEY RESPONSIBILITIESManage vehicle movement, access control, and the issuance of visitor passes to ensure secure and efficient site entry.Perform administrative duties including checking emails, completing required reporting, and maintaining accurate records.Ensure all individuals issued with a security access card have completed the relevant induction and possess the appropriate approved access level.Identify and report any security risks to the client contact and Certis Client Services Manager.Monitor WHS compliance, CCTV surveillance, and respond promptly to various site alarms.Maintain detailed daily logs including communications diaries, event logs, incident reports, breach records, patrol reports, readings, and alarm checks.Provide perimeter security by preventing unauthorized access and identifying vulnerabilities in physical and electronic security systems.Respond to alarms triggered by access control systems, fire systems, building management systems, CCTV, and staff-reported issues.Conduct surveillance and monitoring of all entry gates, screening areas, site buildings, and grounds using CCTV, access control systems, and visitor management tools.Manage traffic control at pedestrian and vehicle gates, intercoms, and parking areas to ensure safe and orderly movement.Greet and direct drivers, employees, and contractors entering the site.Follow client instructions and foster a collaborative working relationship to support positive outcomes.Demonstrate situational awareness and a willingness to assist or intervene when necessary.Operate effectively within a team environment.Record vehicle movement data and conduct regular audits.Verify paperwork and operate efficiently in a fast-paced setting.Perform site patrols and manage traffic flow.Operate CCTV and access control systems.Respond to emails and phone calls as received.Support and promote site safety standards.QUALIFICATIONSMandatory:Minimum of 2 years demonstrated experience in a similar gatehouse or security role.Valid VIC Security Licence.Current Senior First Aid Certificate.Current and applicable Drivers Licence.Availability to work across a 24/7 rotating roster.Desirable:Ability to work effectively in high-pressure environments.Strong task prioritisation and self-management skills.Advanced data entry and computer literacy skills.Previous applicants need not apply.EXPERIENCE AND SKILL REQUIREMENTSMinimum of 2 years'' demonstrated experience in a similar gatehouse or security role.Demonstrated ability to manage and maintain strong client relationships in a service-focused setting.Advanced computer skills, with proficiency in MS Office applications (Word, Excel, Outlook, etc.).Excellent verbal and written communication skills, with a strong focus on customer service.High-level report writing and presentation skills, with attention to accuracy and detail.BENEFITS & CULTUREWhat We Offer:Competitive salary & full-time employmentA discount program where employees, and their family members, can save at over 400 retailers Australia wideA well-being program that provides advice about mental, physical, and financial well-beingAn Employee Assistance Program (EAP) that is available to employees and their familiesCultural diversity is valued and supportedCareer progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.Our ValuesWe are committed to:Safety & Well-being- Prioritizing a strong safety culture for employees and clientsExcellence & Innovation- Utilizing advanced security technology and best practicesIntegrity & Professionalism- Operating with trust, accountability, and ethical standardsInclusivity & Growth- Fostering a diverse and supportive work environmentDIVERSITY STATEMENTWithin Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.Certis Security Australia Master LicenseSydney Night Patrol & Inquiry Co Pty Ltd NSW 400674602 ACT 17501220 QLD 41315 WA SA48240 NT 345 SA ISL 178143 TAS 3020Certis Security Australia Pty Ltd NSW 405149073 ACT 17501742 QLD 3158254 WA SA 72311 SA ISL 235794 VIC Z05 798 61S VIC Z05 798 40S NT 1093 TAS 458596293Unlock job insightsSalary match Number of applicants Skills matchTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? 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