Job Title

Job DescriptionEstablished in 1890, Boart Longyear is the worlds leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commoditiesincluding copper, gold, nickel, zinc, uranium, and other metals and mineralsthe Company also supports activities in the energy, oil sands exploration, and environmental sectors.Boart Longyear''s Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions.The primary purpose of the Customer Service Representative is to support the sale of our globally manufactured items to our APAC customer base to ensure their requirements are understood and delivery commitments are met.Want to know a little more about the role? Day-to-day responsibilities include:Proactively manage orders including quoting, bookings, back orders, data entry and managing leadsProvide customer service by answering customer queries, processing their sales in a timely fashion, and answering queries promptly and accuratelyExecuting telephone salesManage and process claims assessments and Return of Material Authorization (RMA)Support Managers with sales and administrative activitiesDrive transactional salesImplement direct marketing activities as instructed by Business Development ManagersOversee delivery and troubleshooting of productsBuild ongoing relationships with existing customersUndertaking administrative tasksAssist with inventory functions, stock control and inventory management.A few other things were looking for:Our preferred candidate will have 2 years of experience within a similar roleFocus on customer service excellence with internal and external clientsExcellent written & verbal communication skillsExcellent Listening and Questioning SkillsAbility to prioritise objectives and responsibilitiesStrong Microsoft Office skillsPrevious experience in using Oracle (desirable, not essential)Previous experience working in a customer service or customer facing role in a relevant industry (e.g. drilling, mining, construction, etc.)Sound planning and organisational skillsA team-focused attitudeExcellent analytical skills, Technically savvyIn return, you will receive:Competitive annual salary,Opportunity to work within a Global organisation and high-performing team,Career development opportunities,Flexible working policy,On-site car parking and modern office facilities.Our PeopleAt Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassmentspaces where everyone can contribute and be heard.Our VisionTo create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.Our ValuesOur success as a business depends on how we operate. The how is the distinctive way in which we conduct our business, guided by our values of:IntegrityHealth & SafetyTeamwork & DiversityCustomer FocusSustainabilityAt Boart Longyear, we innovate, we lead, and we grow together. Sound like your kind of team? Apply now.Business LineProduct ServicesCompanyDrilling ProductsFunctionSales and MarketingAuto req ID15871BRRegion (Business Group)APACCountryAustraliaState/ProvinceSouth AustraliaCityAdelaide #J-18808-Ljbffr