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Join to apply for the Customer Insights Analyst role at nib GroupContinue with Google Continue with GoogleJoin to apply for the Customer Insights Analyst role at nib GroupAt nib, we''re on a mission to deliver better health outcomes and exceptional experiences for our members. Our Experience, Transformation and Productivity team plays a pivotal role in shaping how we engage with and support our customers. Within this team, the Customer Insights function is all about putting the customer at the heart of every decision, through data, research, and actionable insights.We''re looking for a Customer Insights Analyst to help us deeply understand how our customers think, feel and behave. You''ll play a key role in managing and evolving our Voice of the Customer (VOC) program, leading research and analysis projects, and delivering insights that drive tangible improvements across acquisition, retention, product, and digital experience.What you''ll be doing:Lead and evolve nib''s Voice of Customer program to ensure meaningful measurement and tracking (NPS, CSAT, etc.)Design and deliver research projects and uncover actionable insights that inform decisions across the businessAnalyse customer behaviour and pain points across multiple data sources to improve satisfaction and loyaltySupport digital transformation by identifying trends and analysing customer engagement across channelsCollaborate cross-functionally to champion customer perspectives and embed best-practice customer experience approachesLet''s talk about you3+ years'' experience in customer experience, insights, data analytics or marketingStrong background in both qualitative and quantitative research methodsProven ability to interpret data and translate it into compelling, actionable recommendationsExcellent communication, stakeholder engagement and project management skillsA passion for understanding customer behaviour and advocating for their needsTertiary qualifications in Business, Marketing or a related fieldExperience with SQL, SAS or BI tools (e.g. Tableau, Qualtrics)Familiarity with customer feedback platforms and insight collection technologiesWe know some people only apply when they meet every requirement. We''re always on the lookout for curious individuals who will add to the culture - so if this role resonates with you and you have relevant experience, we''d love to hear from you!Let''s talk about who we arenib is a leader in private health insurance, disability support and health services, reshaping the industry through bold innovation, strategic disruption and trusted partnerships. We deliver great value health insurance and support services to protect, connect and empower you to access healthcare when and where you need.We have a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, helping members and travellers make more informed healthcare decisions and generally live healthier lives.Let''s talk about diversity, equity and inclusionWe embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We''re committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at careers@nib.com.auLet''s talk about working at nibOur hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We''re committed to coming together with purpose.Other benefits to support you at work (and play) include:New starter benefit to help set up a functional home workspace50% discount on employee health insurance + 35% off travel insuranceThe opportunity to give back to the community through paid leave for volunteering through nib foundationAccess to our nib Well Program and corporate fitness discountsAccess to employee share plans, short-term incentive program and life and salary continuance insurance benefits18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employeesThe fine printAll your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.Here''s what to expect during our recruitment process: After applying, you''ll receive an email confirmation. Within 1-2 weeks, you''ll get an update on your application status. If you progress to the next stage, our Talent Acquisition team will call you to discuss the role, your motivations, and your career history.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionResearchIndustriesInsuranceReferrals increase your chances of interviewing at nib Group by 2xGet notified about new Customer Insights Analyst jobs in Sydney, New South Wales, Australia.Chatswood, New South Wales, Australia 7 hours agoSenior Manager, Business Insights & AnalyticsNorth Ryde, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoChatswood, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 9 hours agoSenior Manager, Business Insights & AnalyticsSydney, New South Wales, Australia A$160,000 - A$230,000 3 weeks agoMascot, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 day agoChatswood, New South Wales, Australia 7 hours agoSydney, New South Wales, Australia 1 day agoMinchinbury, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoTeam Assistant and Research & Data AnalystNorth Sydney, New South Wales, AustraliaA$80,000.00-A$90,000.002 weeks agoSydney, New South Wales, AustraliaA$120,000.00-A$120,000.0011 hours agoBusiness Analyst - Consumer Data Right (CDR) ImplementationNorth Sydney, New South Wales, Australia 3 days agoMarket Analyst - Market Access & AnalyticsSydney, New South Wales, Australia 2 weeks agoInternational Market Research Lead, AfterpaySydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 days agoSydney, New South Wales, AustraliaA$100.00-A$150.004 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSt Leonards, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 hours agoSydney, New South Wales, Australia 5 months agoSydney, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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