Skip to Main Content

Job Title


Customer Support Representative (Onsite)


Company : Stryker


Location : Sydney, New South Wales


Created : 2025-07-10


Job Type : Full Time


Job Description

Work Flexibility: OnsiteAbout StrykerStryker is a global leader in medical technology, driven by a mission to make healthcare better. We design and deliver innovative solutions that improve patient outcomes across the worldand we back our people with the tools, trust, and support to thrive.Why this roleAre you ready to take your customer service skills into a more meaningful industry? This is a hands-on support role where youll work behind the scenes to keep our demo and field service operations running smoothly. Youll collaborate with our sales, service, and engineering teams to coordinate repairs, manage demo bookings, and help solve complex challenges that directly impact patient care.This role is ideal for someone with strong customer-facing experience who knows how to manage competing priorities and tricky conversationswhether youve gained that from healthcare, trades, hospitality, logistics, retail, or beyond.What youll doBe the go-to person for demo and service support across Australia and New ZealandRespond to enquiries from hospital staff, sales reps, and engineers via phone and emailCoordinate demo kit deliveries, service bookings, repairs, and part ordersManage scheduling and job prioritisation for our field and treatment service teamsTrack inventory and ensure equipment is clean, functional, and availableTroubleshoot issues and communicate clearlyeven when things get toughMaintain accurate records and help improve internal systems and workflowsWho you are Required2+ years in a customer-facing or stakeholder-facing roleExperienced managing difficult conversations or high-pressure situationsStrong written and verbal communication skillsHighly organised, detail-focused, and able to juggle multiple prioritiesFull working rights in Australia and availability for full-time onsite workPreferredExperience in medical devices, service coordination, engineering, or logisticsA degree in biomedical engineering, science, healthcare, or a related fieldBackground supporting field-based or technical teamsWhy join StrykerCareer development and internal mobility pathwaysHealth, wellness, and insurance benefits from day onePaid parental leave, volunteer days, and generous leave optionsOnsite gym and a high-performing, supportive cultureApply nowWe hire for talentnot just industry experience. If youre driven, people-focused, and ready to make a difference, apply today.Travel Percentage: None #J-18808-Ljbffr