Job Title

Join to apply for the Client Service Officer-2 role at HUB24 Limited1 day ago Be among the first 25 applicantsJoin to apply for the Client Service Officer-2 role at HUB24 LimitedGet AI-powered advice on this job and more exclusive features.HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast.At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers.HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB)THE HUB24 STORYWe think creatively and were not constrained by traditional thinking or barriers to success. Were led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians.Benefits And Life At HUB24Learn more about our employee benefits HERE.Job SummaryHUB24 is growing, and we are looking to add an additional full time position to our Gold Coast or Sydney team. If you''re interested in exploring a career within our award winning contact centre, with plenty of room for career development and growth, then this could be the opportunity for you.Join a professional, fun and vibrant culture where the primary responsibility is to provide exceptional service and maximise customer experience to HUB24 clients.Please note following 2-3 months of training this is a hybrid position with 2 days a week In office required.We operate on a rotating roster between 8am - 7pm Monday to Friday.ResponsibilitiesContact Centre inbound and outbound call enquiriesProvide a point of contact for clients and actively manage the client relationship including producing welcome emails for new clients.Assist with client enquiries in line with the companys service offering and liaise with key relationships.Draft and produce client communications as required by advisors and managers.Managing Chat & email enquiries from advisers/clients.Answering phone calls from key advisers and servicing their needs including adviser & dealer group administration.Utilise effective problem solving and time management skills in client service operations.Other service-related queries as required and to be assigned by your team leaderAnswering phone calls from key advisers and servicing their needs including adviser & dealer group administrationUtilise effective problem solving and time management skills in client service operationsOther service-related queries as required and to be assigned by your team leaderRequirementsSuperannuation or managed funds experience, with a knowledge of insurance or banking products and familiarity with platform products and wrap services (desirable)Proven client service experience in a call centre environment, and a passion for customers.Energised by resolving questions and supporting clients through outstanding phone interactionGreat problem-solving abilities and the ability to engage multiple stakeholders effectively both internally and externally.Have a proven ability to pick up new technology and systems quickly.Strong written and verbal communication skills, and the energy and positivity to deliver to a high standard every time.The Recruitment ProcessAcknowledgement email once your application has been submitted.Our Talent team will start reviewing your application. If unsuccessful, you will be notified.If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role.If youre a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role.Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you.Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews.Communication of outcomes to successful and unsuccessful candidates and feedback provided.As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here.2024 CircleBackInitiative Employer we commit to respond to every applicant.Endorsed by WORK180, we are proud to be recognised as an employer of choice for women.We have been nominated and placed on the BOSS Best Places to work list.Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand InitiativeHUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know were here to support youSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionFinance and SalesReferrals increase your chances of interviewing at HUB24 Limited by 2xGet notified about new Client Services Officer jobs in Gold Coast, Queensland, Australia.Gold Coast, Queensland, Australia 1 week agoGold Coast, Queensland, Australia A$55,000.00-A$70,000.00 2 weeks agoMudgeeraba, Queensland, Australia 2 weeks agoGold Coast, Queensland, Australia 1 day agoOrmeau, Queensland, Australia 2 months agoSouthport, Queensland, Australia 1 week agoSouthport, Queensland, Australia 1 week agoPart Time Customer Service/Office Admin - Innisfail LocationYatala, Queensland, Australia 3 weeks agoAdministration Officer, Community Health - TweedCudgen, New South Wales, Australia 1 day agoGold Coast, Queensland, Australia 14 hours agoMermaid Beach, Queensland, Australia 1 week agoAdministration & Team Support Officer Full-TimeGold Coast, Queensland, Australia 1 week agoLoganholme, Queensland, Australia 5 days agoSouthport, Queensland, Australia 1 week agoSouthport, Queensland, Australia 6 days agoBundall, Queensland, Australia 8 hours agoAdministrative Officer (AAEP) - Mudgeeraba State SchoolReceptionist - Greencross Burleigh WatersBurleigh Waters, Queensland, Australia 5 days agoCustomer Service Specialist - Car Seat InstallerLoganholme, Queensland, Australia 1 month agoAdministration Officer - Kingston State CollegeBeaudesert, Queensland, Australia 2 weeks agoSouthport, Queensland, Australia 1 week agoBroadbeach, Queensland, Australia 1 month agoBroadbeach, Queensland, Australia 2 weeks agoLoganholme, Queensland, Australia 1 month agoAccounts & Administration Support OfficerBethania, Queensland, Australia 2 weeks agoAdministration Officer, Community Health - TweedCudgen, New South Wales, Australia 9 hours agoMount Warren Park, Queensland, Australia 3 days agoHelensvale, Queensland, Australia 2 weeks agoBeaudesert, Queensland, Australia 5 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr