Job Title

As aCase/Service Managerwith operational oversight, you will be responsible for delivering person-centred supports to participants while managing the operational functions of NDIS-funded servicesparticularly within Supported Independent Living (SIL) environments. This role requires a strong understanding of the NDIS framework, leadership capabilities, and a commitment to high-quality care.Right candidate will be offered with sponsorship visa under subclass 482.What you''ll be doing:Conduct comprehensive assessments to understand client needs and develop tailored support plansDevelop, implement, and review personalised care and support plans aligned with participants NDIS goalsProvide guidance and advocacy to participants, ensuring they access all entitled supports and servicesSupport participants with daily living activities, life skills development, and community participationRefer clients to external health, housing, employment, or training services as neededMonitor and report on participant outcomes and make appropriate adjustments to service plansLiaise with families, carers, therapists, and other stakeholders to coordinate a person-centred approachAssist individuals with complex needs in navigating emotional, social, and behavioural challengesOversee the day-to-day operations of SIL properties, ensuring services align with NDIS Quality and Safeguarding StandardsManage and support frontline and admin staff to deliver safe, high-quality careEnsure accurate documentation, incident reporting, and participant records in line with NDIS compliance requirementsIdentify and manage risks, reporting incidents and hazards to appropriate personnelEducate team members on NDIS responsibilities, policies, safety standards, and operational proceduresFoster a culture of accountability, respect, and continuous improvementAct as a key contact for internal teams, participants, families, and external service providersSchedule and lead staff meetings, ensuring alignment across service delivery and organisational goalsParticipate in funding submissions, service reports, and relevant auditsLiaise with community organisations, advocacy groups, and government agencies to strengthen service deliveryPromote a positive, inclusive, and safe working environment for staff and clients alikeWhat we''re looking for:Minimum 2 years experiencein a similar role within the NDIS, disability, or community services sectorExtensive knowledge of NDIS Practice Standards, Quality and Safeguarding Framework, and NDIS Code of ConductDemonstrated experienceensuring compliance with NDIS audit requirements, incident reporting, and risk management protocolsProven ability to interpret and implementNDIS policies, legislation, and compliance obligationsin day-to-day operationsStrong understanding ofperson-centred care principles, NDIS participant rights, and ethical service deliverySkilled in accurate documentation, maintaining case notes, developing support plans, and audit-ready record keepingExperience working collaboratively with internal teams, participants, families, and external stakeholdersRelevant qualifications:Diploma or higherin Disability, Community Services, Social Work, Nursing, or a related fieldCurrentPolice Check,Working with Children Check (WWCC), andNDIS Worker Screening CheckValid Australian Drivers Licence and Current Valid Full Time Working VisaWhat we offer:Competitive salary starting at $73,500+Visa sponsorship underSubclass 482for eligible applicantsA supportive, purpose-driven team environmentProfessional development and career growth opportunitiesThe chance to make a real difference in peoples livesEmployer Questions:Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years'' experience do you have as a case manager?Do you have a current Australian driver''s licence?Do you have a current Police Check (National Police Certificate) for employment?Do you have a current NDIS Worker Screening Check?How much notice are you required to give your current employer?Please email your resume and cover letter to kaushal@prohealthservices.com.au.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesCommunity ServicesReferrals increase your chances of interviewing at Professional Health Care Services by 2xSign in to set job alerts for Case Manager roles.Sydney, New South Wales, Australia A$60.26-A$60.26 2 weeks agoCase Manager - 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