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Job Title


Venue Manager


Company : BOUNCEinc


Location : Sydney, New South Wales


Created : 2025-07-10


Job Type : Full Time


Job Description

1 day ago Be among the first 25 applicantsDirect message the job poster from BOUNCEincAbout BOUNCEBOUNCE is more than just a workplaceits a movement. With 6.5 million customers, 1,700+ team members & 25 venues across Australia & New Zealand, were leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression & human connection.Our adrenaline playgrounds bring people together through trampolines, adventure challenges & freestyle fun, welcoming everyone from pre-schoolers to elite athletes. But the real magic? Our team.At BOUNCE, our people bring the experience to life. With world-class customer satisfaction (NPS) & a reputation for unforgettable moments, were expanding our impact & creating career-defining opportunities for those who thrive in a fast-paced, high-performance culture.We believe in progression, connection & impactwhether its inspiring customers to learn new skills, creating spaces for self-expression, or fostering a workplace where our team can grow, develop & make a difference. Our valuesUnity, Accountability, Passion & Keeping it Freshguide everything we do, from how we run our business to how we show up for each other.If you''re looking for a place where culture fuels performance, progression is real & every day is packed with purpose, BOUNCE is where you belong.We''re looking for Venue Managers at our Homebush & Cromer locations.Why Youll Love This RoleAs Venue Manager at BOUNCE, youll lead a thriving venue, guiding a passionate team and ensuring customers leave with unforgettable experiences. Reporting to the Area Manager, youll be the driving force behind venue performance, ensuring the business thrives and the team brings the love, every day.How you''ll make an impact:Lead & motivate a strong team, fostering a culture of progression, teamwork & accountability.Drive venue performancemanaging sales, customer experience, safety, labour, COGS & team engagement to meet key KPIs.Deliver an unforgettable experience by coaching your team, responding to feedback & ensuring seamless venue operations.Be a safety leaderoverseeing procedures, managing risk & ensuring compliance across all operations.Develop & grow your team through training, coaching & leadership programs.Ensure smooth venue operationsmanaging venue presentation, cleanliness & operational efficiency so every customer has an exceptional experience.Collaborate with Support Office teams to execute national strategies & bring the BOUNCE experience to life.What You Bring to the TeamA strong sense of ownershipyou lead from the front, take accountability & make things happen.Proven leadership experience in a fast-paced, customer-driven environment (hospitality, retail, fitness, recreation, or similar).A passion for developing young teams, with experience leading, coaching & mentoring 1624-year-olds.A commercial mindsetyou know how to drive revenue, control costs & hit performance targets.Exceptional communication skills, with a proactive, solution-driven approach to challenges.Customer-first thinkingyou thrive on creating magic moments & ensuring every guest leaves with an incredible experience.Resilience & adaptabilityyou stay cool under pressure, embrace challenges & bring positivity every day.A hands-on attitudeyoure not afraid to roll up your sleeves to get things done.Why Youll Love Being Part of BOUNCEAt BOUNCE, customer experience is at the core of everything we do. We thrive on a team-first culture where engagement, progression & fun go hand in hand. Whether youre leading a team, developing your leadership skills, or shaping the future of BOUNCE, youll be surrounded by passionate, like-minded people who are all about making a difference.Heres Whats in It for You:Career Progression & Growth Be supported by leadership development & personal growth programs.Generous Bonus Structure Earn performance-based incentives on top of your salary.Free BOUNCE Passes Jump, leap & fly whenever you like, plus get your friends & family involved with regular free passes!BOUNCE Team Academy Learn new tricks & skills from the pros.A Culture That Celebrates YOU Quarterly engagement surveys, town halls & recognition awards ensure your voice is heard & your efforts are celebrated.Work-Life Balance Work only one weekend day per week & two public holidays a year.Paid Parental Leave Supporting you during lifes biggest milestones.Recruitment Referral Incentives Bring awesome talent into the team & get rewarded.Caf Discounts 50% off for salaried team membersbecause your morning coffee should be stress-free.Mental Health & Wellbeing Support Access Telus Health (EAP), including Nurse on Call, mental health resources & professional support.Take the Leap!This is more than just a jobits an opportunity to run a high-impact venue, lead a performance-driven team & be part of a business that thrives on progression & connection.Ready to lead? 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