Job Title

3 weeks ago Be among the first 25 applicantsRecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We''re a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.But there''s more to us than the what we do like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.While we''ve got all the perks you''d expect think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options you might find that the greatest benefit of all, is the team you join.As our first Chief Operating Officer, you will be a pivotal member of our executive team (partnering with the CEO, CFO, CTO, and CMO), responsible for architecting and implementing the operational strategies that drive RecordPoint''s growth and efficiency. You will own all key operational KPIs, fostering a culture of predictability, excellence, and continuous improvement across the organization. You will lead our onboarding and Customer Success teams. We are looking for an experienced SaaS operator who thrives in a fast-paced, global, high-growth environment and is passionate about building world-class processes and teams.What you''ll be responsible for:Operational Strategy & Execution: Develop, implement, and oversee global operational strategies aligned with RecordPoint''s business objectives. Translate strategic initiatives into actionable plans and drive their execution across all departments, continuously identifying opportunities for improvement and cost optimisationTeam Leadership & Development: Lead, mentor, and develop customer onboarding, CX, and back-office operations teams, including People and Culture. Foster a positive, high-performance work environmentKPI Management & Performance: Define, track, improve, and report on all key operational KPIs (e.g., customer acquisition cost, customer lifetime value, churn rate, gross margin, sales cycle length, support response times). Establish clear metrics and dashboards to monitor performance and drive data-informed decisionsCommercial Oversight: Manage and ensure billable and commercial teams (including CX and Professional Services leaders) are meeting and exceeding targets, acting as a commercial overlay to drive successCross-Functional Leadership & Collaboration: Work closely with the executive leadership team to ensure seamless coordination and execution across Sales, Marketing, Product, Engineering, Customer Success, Finance, and HR. Foster a culture of collaboration and accountabilityProcess Optimisation & Scalability: Design, implement, and optimise scalable operational processes and systems to support rapid growth. Ensure processes are documented, repeatable, and consistently applied, leading initiatives to automate and streamline workflowsFinancial & Resource Management: Partner with the CFO to manage operational budgets and resource allocation, ensuring efficient utilisation of resources to maximize ROI. Contribute to financial planning and forecastingCustomer Experience & Satisfaction: Oversee the entire customer journey from acquisition to retention, ensuring a consistently excellent experience and identifying areas for improvement in customer satisfaction and loyaltyWhat you''ll bring:10+ years of progressive leadership experience in operations, with at least 5 years in a senior leadership role (VP of Operations, COO) within a scaling B2B SaaS companyProven track record of driving significant operational improvements and achieving measurable results against key KPIsDeep understanding of SaaS business models and key metricsUnderstanding of global organisations scaling from 150 people to 400 peopleExceptional analytical skills with a strong ability to translate data into actionable insights and strategic decisionsExperience building, leading, and scaling high-performing teamsManaged professional services or consulting teamsWhy RecordPointFast-growth Australian-owned companyFlexible work environment and a strong focus on work-life harmonyInnovation is our way of lifePersonal Development budget for all staffAccess to Employee Stock Ownership PlanA brilliant graduate program that provides both mentoring and growth opportunities for allWork on a product that makes a real social-good impact on the worldGlobal opportunities!Know more:By checking us out on all the usual platforms, and especially our About Us our Life at RecordPoint blog: to apply:Click the ''apply now'' button send us your CV.RecordPoint is an equal opportunities employer.We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.If you want to know what to expect from a RecordPoint application process, read more here: recruiters please, we''ve got this one covered.You will need to pass a police background check to be eligible for employment at RecordPoint.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHospitality, Food and Beverage Services, and RetailReferrals increase your chances of interviewing at RecordPoint by 2xSign in to set job alerts for Chief Operating Officer roles.General Manager / Chief Executive Officer, Squash NSWParramatta, New South Wales, Australia 5 days agoChief Executive Officer Life and Health Australia, 2591Sydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoExecutive Director Signalling OperationsEveleigh, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoAPAC ETF Delivery & Oversight, State Street Investment Management, Vice President ISydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoVice President, Asia Pacific Credit Department (APCD)Sydney, New South Wales, Australia 2 weeks agoSenior Associate/Vice President, Investment BankingSydney, New South Wales, Australia 3 weeks agoVice President, Corporate Sales, Global Payments Solutions, AustraliaSydney, New South Wales, Australia 2 weeks agoInvestment Bank Financial Institutions Group Associate / Vice PresidentGlobal Banking & Markets, Goldman Sachs Electronic Trading (GSET) FPGA Engineer, Associate/Vice President, Sydney/TokyoSydney, New South Wales, Australia 2 weeks agoVice President - Credit Decisioning, Corporate and Fund FinanceSydney, New South Wales, Australia 16 hours agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, AustraliaA$180,000.00-A$180,000.001 day agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 17 hours agoChief Operating Office Summer Analyst - 2026 - SydneySydney, New South Wales, Australia 1 day agoLiverpool, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoMascot, New South Wales, Australia A$180,000 - A$280,000 4 days agoGlobal Client Operating Officer (GCOO), Managing DirectorSydney, New South Wales, Australia 2 days agoSurry Hills, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 12 hours agoWere unlocking community knowledge in a new way. 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