Job Title

A Front Office All Rounder assists in daily Front Office and Concierge operations and works with customers and guests. As a Front Office All Rounder in the worlds best-known hotel brand, you''ll have more than just a job; youll bring your expertise to welcome and care for every guest and provide superior service to surprise and delight our guests.What will I be doing?As a Front Office All Rounder at Hilton Surfers Paradise, no two shifts will be the same as you work to deliver on our Guest Promise to deliver exceptional guest experiences to every guest, every time.As a fully flexible member of our Guest Services Team, you will work across areas including Reception, Concierge, Executive Lounge, and Night Audit, engaging with our guests throughout their customer journey, meeting and anticipating their expectations to ensure a memorable stay for all of our guests.You will be responsible for ensuring a high level of product knowledge of the hotel and the local area, knowing what is happening in the hotel, and ensuring our customers receive a fast, efficient, and friendly check-in and check-out.Respond with urgency to guests requests for information and assistance throughout the hotel, using your initiative to solve guests problems, take ownership of the guests journey, and surprise and delight our guests.Deliver exceptional service to our guests by providing hotel and local knowledge, anecdotes, stories, and information, creating personal connections throughout their stay.Welcome guests on arrival and assist them during their stay, including helping with luggage, valet parking, and inquiries to ensure a smooth arrival and departure experience.Show guests to their rooms, explain hotel amenities, assist with queries, remember preferences, and take on board feedback or information to anticipate their needs.What are we looking for?To be successful in this role, you will demonstrate the following:A genuine flair for customer service and the ability to create connections with people from all walks of life.Previous experience working within a hotel, leisure, and/or front office environment is highly regarded, but if you lack this experience, showcase your customer service skills, personality, and organization skills!Excellent personal presentation and well-groomed appearance to meet the standards of a luxury hotel.Strong communication skills, energetic and enthusiastic, with the ability to learn new skills quickly.An eye for detailknowing when something doesnt look or feel right and taking ownership to delight our guests.Previous experience using a Property Management System will be highly regarded.Full Drivers License and a valid Responsible Service of Alcohol (QLD) certification are required.Why youll love working for Hilton!Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! As a Team Member, you will also access:Access to the worlds best Team Member Travel Program with highly discounted ratesDiscounts of up to 25-50% on products and services in participating Hilton outletsComprehensive training and support for your new roleAccess to Hilton University training, offering more than 3,000 learning programsExtensive range of career development opportunities #J-18808-Ljbffr