Job Title

Join to apply for the Customer Service Manager role at The Manitowoc Company13 hours ago Be among the first 25 applicantsJoin to apply for the Customer Service Manager role at The Manitowoc CompanyGet AI-powered advice on this job and more exclusive features.Manage the parts business to maximize operational and financial goals in line with the companys objectivesPromote and sell the complete range of Manitowoc spare parts through direct and dealer routes to marketBuild strong end user relationships to facilitate Parts business to crane rental companiesActive participation with regional/global product managers on new product development and the requirements for the Australian marketsWork closely with sales team for new opportunities regarding Part sales, Recommended Part List (RPL) sales, customer relations and work with the sales team to ensure that direct parts orders are fulfilledResponsible for all aspects of the Parts processes and to work within the discount structure as agreed with the Customer Service Director and/or GM/VP SalesOverseeing the management of the warehouse operations, and ensuring accurate stock level in both system and physicalOther areas of responsibility as assignedJob Responsibilities:Manage the parts business to maximize operational and financial goals in line with the companys objectivesPromote and sell the complete range of Manitowoc spare parts through direct and dealer routes to marketBuild strong end user relationships to facilitate Parts business to crane rental companiesActive participation with regional/global product managers on new product development and the requirements for the Australian marketsWork closely with sales team for new opportunities regarding Part sales, Recommended Part List (RPL) sales, customer relations and work with the sales team to ensure that direct parts orders are fulfilledResponsible for all aspects of the Parts processes and to work within the discount structure as agreed with the Customer Service Director and/or GM/VP SalesOverseeing the management of the warehouse operations, and ensuring accurate stock level in both system and physicalOther areas of responsibility as assignedJob Requirement:Possess a qualification of Bachelor''s degree or equivalentAt least 8-10 years of customer service-related working experience preferably in the crane industry or heavy equipment industryExperience with managing people in a team is a Must HaveIn depth knowledge of the Australian crane industrySAP knowledge is a Must Have, especially from a logistics and monitoring perspectiveComprehensive knowledge and experience in the operation of a capital equipment parts and logistics operationAbility to understand and communicate technical specifications within a supplier environmentHighly developed communication skills across all sectors of the business environment, operators through to directorsContributes to a positive & friendly working environment good negotiation skills (understand the market/competitors'' products and service)Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesMachinery ManufacturingReferrals increase your chances of interviewing at The Manitowoc Company by 2xGet notified about new Customer Service Manager jobs in Seven Hills, New South Wales, Australia.Sydney, New South Wales, Australia 3 weeks agoFrenchs Forest, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoNorth Sydney, New South Wales, Australia 2 weeks agoNorth Ryde, New South Wales, Australia 2 weeks agoCustomer Service Manager - Coles Supermarkets - ParramattaParramatta, New South Wales, Australia 4 hours agoNorth Sydney, New South Wales, Australia 2 weeks agoMoorebank, New South Wales, Australia 2 hours agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 days agoAuburn, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoInternational Freight Customer Service ManagerMoorebank, New South Wales, Australia 3 weeks agoNorth Ryde, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$120,000.00-A$140,000.00 1 day agoHarris Park, New South Wales, Australia 3 weeks agoRelationship Manager / Customer Service / SalesChatswood, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSilverwater, New South Wales, Australia 3 weeks agoManager - Customer Success - Energy / Power Transition- Data / Research SaaSCasula, New South Wales, Australia 1 day agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr