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Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertSonic Equipment is part of Demant, a global organisation specialising in hearing health. Sonic has been manufacturing and distributing high-quality hearing instruments and is proud that its success has been based on advanced technology, superior product quality, professionalism, and impeccable customer service.An exciting opportunity for a dedicated Administration Assistant is now available at our Nundah QLD office. Your role will be to focus on providing quality administrative support and exceptional customer service while maintaining professional relationships and managing our internal/external customer expectations.You will be working 9am-5pm Monday-FridayKey AccountabilitiesSuper User in our CRM and Navision systemManage and ensure data accuracy and integrity in CRM system and Navision systemProvide a high level of customer service, ensuring all enquiries are responded to professionally and promptly with accuracyTimely processing of customer ordersOrder and dispatch supplies (hands-on) as part of the Customer Service TeamCreate and match invoicesInteract and organise freight Australia-wide and internationallyLiaise with suppliers overseas and domesticallyMaintain warehouse and inventory stock levelsPerform light physical labour, packing and unpacking of medical equipmentContract ActivitiesService and maintain hearing screening equipment at Newborn Hearing Screening Programs across Australia and New Zealand, and other contracts as they arise.Organise logistics to ship equipment to and from services and schedule services, calibrations, and repairs with accredited Service ProvidersManage loan stock under the contractsLiaise by phone and email with Contract staff as requiredMaintain Excel worksheets and online portals, ensuring meticulous data integrity at all timesCreate weekly, monthly, quarterly, and yearly reports for contract programsStockkeeping of all program equipment, including consumables, accessories, and spare partsInvoicing contract entities for equipment/services providedUse Salesforce CRM system efficientlyUse Navision ERP system efficientlyExperience & KnowledgeExperience with Navision/Salesforce or other CRM and ERP systems (desirable)Previous Customer Service/Administration experience (essential)Warehouse / Inventory control experience (desirable)Proficient in Office Word, PowerPoint, Excel, Adobe, etc.Proficient in computer software/programsWhats in it for you:Permanent Full-time (Monday to Friday - 9:00am to 5:00pm)Competitive salary + superSupportive hearing care teamMyRewards program discounts at over 300 retailers and services across AustraliaOnline Wellbeing center activities, workouts, meditations, nutritional and financial adviceEmployee Assistance ProgramBirthday and Christmas giftsAbout DemantDemant is a world-leading hearing healthcare and technology group founded in 1904. The Group offers innovative technologies, solutions, and expertise to improve hearing. Headquartered in Denmark, Demant employs over 21,000 people worldwide and operates in 130 countries, providing life-changing hearing health and high-end audio/video solutions. William Demant Foundation holds the majority of shares in Demant A/S, listed on Nasdaq Copenhagen. #J-18808-Ljbffr