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Join to apply for the Enquiry Support Coordinator role at CatholicCare Diocese Of Broken Bay17 hours ago Be among the first 25 applicantsJoin to apply for the Enquiry Support Coordinator role at CatholicCare Diocese Of Broken BayGet AI-powered advice on this job and more exclusive features.Looking for more than just a job?At CatholicCare, we believe everyone deserves to feel safe, heard and supported. And that includes you.Looking for more than just a job?At CatholicCare, we believe everyone deserves to feel safe, heard and supported. And that includes you.Were looking for an experienced customer service professional to be the warm, knowledgeable first voice people hear when they contact our agency. This is your chance to join a team that makes a real impact - every single day.Youll be part of a well-established and friendly Head Office team that fields a wide variety of enquiries - from families in crisis to people seeking disability supports, aged care, mental health services and more. Were a trusted name in community services, and the work we do matters.This is a permanent, full-time position based in our Pennant Hills office. Working hours are Monday to Friday 9am - 5pm. Due to nature of this role, no working from home options are available.What makes us different?We dont just provide services. We walk alongside people through some of the most challenging times of their lives. Were one of the most respected agencies in the sector, with a reputation for innovation, compassion and reliability. When you join us, youre not a cog in a call centre - youre the critical first step in someones journey to safety, hope, and support.What Youll DoYoull be one of two full-time representatives in our small but busy enquiry support team, responding to a high volume of incoming calls with care and clarity.Your Role Will IncludeAnswering and managing calls through our CatholicCare Support Hotline.Offering a calm, empathetic and helpful response to a broad range of enquiries.Triaging and directing callers to the right service area.Accurately recording details and managing follow-ups via Salesforce CRM.Sending out resources, forms and information as needed.What were looking for:Proven experience in a customer-facing role, ideally in a busy or complex environment (community services sector preferable, but not essential).A calm and confident phone manner, with excellent listening and communication skills.The ability to support people from all walks of life, including those in distress.Strong admin and tech skills - youre comfortable navigating systems while talking.Adaptable, detail-focused and able to work both independently and as part of a close-knit team.Reliable and consistent - you understand how important it is to show up and support your team every day.Why choose CatholicCare?Please see here a video about what it means to work at CatholicCare. We also offer:Salary packaging to boost your take home pay!Ongoing professional development and a workplace that genuinely cares about your wellbeing.An Employee Assistance Program offering free and confidential counselling and support.Free onsite parking.A paid CatholicCare Day every year to recharge.We are a safe, respectful, and inclusive employer. We welcome all applicants, regardless of their cultural background, gender, faith or disability. Our organisation will accommodate any reasonable requests to support you to thrive during the recruitment process and beyond.Please send us your resume along with a cover letter that addresses the role requirements. For any questions, email recruitment@catholiccaredbb.org.au and well be happy to chat.Apply now and be part of something bigger!No recruitment agencies.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesIndividual and Family ServicesReferrals increase your chances of interviewing at CatholicCare Diocese Of Broken Bay by 2xGet notified about new Support Coordinator jobs in Pennant Hills, New South Wales, Australia.Wetherill Park, New South Wales, Australia A$70,000.00-A$80,000.00 1 week agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia A$70,000.00-A$80,000.00 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia A$50.00-A$70.00 1 week agoSydney, New South Wales, Australia 8 hours agoArtarmon, New South Wales, Australia 13 hours agoSydney, New South Wales, Australia 5 days agoSurry Hills, New South Wales, Australia 18 hours agoZetland, New South Wales, Australia A$32.00-A$36.00 11 months agoRegents Park, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 weeks agoCastle Hill, New South Wales, Australia A$78,000.00-A$80,000.00 2 weeks agoSt Leonards, New South Wales, Australia 2 days agoMascot, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoBlacktown, New South Wales, Australia 19 hours agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoTechnical Support Specialist (Req # 1785)St Leonards, New South Wales, Australia 19 hours agoNorth Sydney, New South Wales, Australia 2 weeks agoPenrith, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 13 hours agoNorth Rocks, New South Wales, Australia 2 weeks agoHaymarket, New South Wales, Australia 2 days agoWere unlocking community knowledge in a new way. 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