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Join to apply for the Customer Support Specialist role at Tyro Payments14 hours ago Be among the first 25 applicantsJoin to apply for the Customer Support Specialist role at Tyro PaymentsWhy Tyro?At Tyro, were into business big time. Through our integrated payments, banking and lending solutions, were here to ensure nothing stands in the way of Australian business success. With over 21 years'' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. Were proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.Why Tyro?At Tyro, were into business big time. Through our integrated payments, banking and lending solutions, were here to ensure nothing stands in the way of Australian business success. With over 21 years'' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. Were proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.It starts with You.Just like our customers, were obsessed with the success of our people. So, when you come onboard, well give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so youll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, youll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time. Step inside life at Tyro here.About The RoleTyro''s Customer Support team is one of the most widely regarded in Australia. We''ve been providing excellent quality customer support for 16+ years and we actively maintain a strong culture that allows us to be more flexible and offer our customers a higher level of support than other banks. We provide payments and core banking services to over 29,000+ businesses across Australia, so we take quality seriously.Tyros are a highly collaborative mix of people. Joining the Customer Support team will see you championing the voice of our customers and collaborating with our awesome teams and individuals in Engineering, Product Management, Sales, and other functions within the business, who have inspiring stories and top-notch talent.We offer a rotating roster within 7am to 7pm Monday to Sunday (usually 1 in 4 weekends), a supportive training program, and the flexibility to work from home, or from our brand new CBD office.Joining our team means doing what you love - helping people. On a typical day you will use your exceptional customer service skills to liaise with our customers over the phone and via email. Youll provide first-level technical and account support to our EFTPOS, Banking and eCommerce customers. Ultimately, your goal will be to delight our customers on their first call and send them away with greater knowledge, or to become self-sufficient, and doing so with a smile!What You''ll DoAnswer all incoming calls in a professional and efficient mannerEducate customers of Tyros products and servicesTroubleshoot any issues regarding terminals and eCommerce enquiriesGuiding our customers through the EFTPOS activation processResolve all complaints through effective communication skills and escalate to team lead when neededCollaborate closely with various internal teams to identify or create innovative solutionsRecord detailed and accurate notes of merchant enquiries in a timely and efficient manner.Uphold and contribute to Tyros strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day workWhat You''ll BringPrevious experience in Retail, Hospitality or Contact CentreAn infectiously upbeat attitude and a bubbly personalityA passion for customer experience and providing exceptional serviceStrong communication and interpersonal skillsadding to a dynamic team, ideally in the Customer Support spaceAdept in mentoring, training and coaching team members to unlock potential and enhance performanceExperience in a contact centre environment is beneficialWhats in it for you?Weve worked hard to create an environment thats big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.Youll Also ReceiveA mix of in-office and remote workingLearning and career development opportunities16 weeks paid primary carers leave12 weeks paid secondary carers leaveAnnual team-based volunteer dayBirthday LeavePower Up Day (Additional day of leave)Weekly team social events, snacks, craft beer and wine, ping pong and video gamesTaco TuesdaysMental health and wellness initiativesNovated leasingTyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.Still with us?If youve got this far, then you might just be a great fit for us. Dont tick all the boxes above? 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