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This is an Operations Associate role with Eucalyptus based in Sydney, NSW, AURole Seniority - mid levelMore About The Operations Associate Role At EucalyptusOperations AssociateSydney, NSW, AustraliaHealthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard and were gonna need all the help we can get!About EucalyptusEucalyptus (or ''Euc'' for short) is an Australian founded digital healthcare company on a mission to solve major healthcare challenges like fertility and behavioral change for chronic conditions such as weight loss, diabetes, and mental health.Founded in Australia in 2019, we have helped over 500K patients globally by combining technology, design, and operational excellence to provide accessible clinical support.Our 5 clinics (Juniper, Pilot, Kin, Software, & Compound) focus on personalized experiences for different demographics, powered by a team across 5 countries (Australia, UK, Germany, Japan, Philippines).Weve raised over AUD$150M from investors early backing companies like Uber, Canva, and Airbnb. We plan to expand into new markets and conditions.Were building a team passionate about healthcare, willing to work hard, and committed to honest feedback to make impactful changes globally.Eucalyptus operates one of Australias largest telehealth services, working with multidisciplinary teams to deliver primary and preventative care. Our clinical workforce includes experienced GPs, Doctors, and Nurse Practitioners dedicated to accessible care.The Patient Operations function manages every clinical touchpoint, with the MedOps team overseeing a 100-person practitioner workforce delivering 25,000 consults monthly, maintaining high standards of quality and efficiency.We seek an exceptional individual to join this team, reporting to the MedOps Operations Manager, working closely with Clinical and Medical Support teams to execute our roadmap. This role offers the chance to significantly impact primary and preventative care accessibility for Australians.ResponsibilitiesAbout the role (What youll be doing)Partner with practitioners to ensure alignment on incentives and patient expectations.Proactively update operational processes to improve efficiency and evolve with patient needs.Manage our Manila-based team to support daily operations.Monitor key metrics and prepare reports to drive insights and maintain standards.Communicate updates, wins, and challenges across the business.Optimize workforce planning and rostering to meet patient volumes and ensure quality care.Autonomously solve operational challenges, including workforce planning and system building.About You (Who You Are)Proactive, ambitious, eager to learn, and ready to contribute.Clear and impactful communicator across teams and stakeholders.Persistent problem-solver who finds innovative solutions.Team player who values collaboration.Reflective, growth-oriented, and receptive to feedback.Experience Required2-3 years in operations, consulting, law, banking, or similar fields.Experience working with multiple stakeholders in fast-paced or technical environments.Passion for startups, healthcare, and technology-driven service improvement.No clinical experience necessary.Why you should join EucPassionate teams, high standards, and opportunities to grow.Fast-paced environment encouraging learning and iteration.Investment in your career through development budgets, mentorship, and reviews.Ownership and equity opportunities.Fun and social activities, plus supportive leave policies.We value diversity and encourage applicants to mention any reasonable adjustments needed during the interview process. No matter your current knowledge, youll learn and grow with us.Please consider applying even if you don''t meet 100% of the outlined criteria.Key ResponsibilitiesPartnering with practitionersImproving processesManaging the Manila teamKey StrengthsCommunication skillsProblem-solving skillsTeam managementExperience in healthcareData analysisProject managementWhy Eucalyptus is partnering with Hatch on this role. Hatch exists to level the playing field for people discovering their careers. When you apply, you can showcase more than just your resume.A Final Note: This is a role with Eucalyptus, not Hatch. #J-18808-Ljbffr