Job Title

Park Manager - 12 Month Maternity Leave CoverAbout UsAt Reflections Holiday Parks, our purpose is to share natures playground with our guests in a way that gives back to our communities and nurtures the environment.We proudly care for 41 unique destinations, all located on iconic NSW Crown Land. Our focus is on creating memorable experiences, not just for our guests, but also our team. As NSW largest holiday park operator, our unique, nature-inspired offerings really set us apart from the rest.We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways Social, Culture, Environment, and Economic.The RoleThis role works across two beautiful parks, Ballina & Shaws Bay, providing guests the perfect place to unwind and recharge. Located on Bundjalung Country, this park is the ideal location for an experienced people leader to unleash their potential and drive guest engagement and business growth. By identifying new opportunities and supporting the team in delivering an exceptional guest experience, the Park Manager will foster a positive work environment where employees feel connected to the parks mission, take pride in their contributions, and are committed to the parks success. Leading the implementation of new processes, products, and services to align with strategic goals, the Park Manager champions a customer-focused culture and ensures all operations comply with regulatory standards.This role will commence 03rd September 2025.A typical day in the role may include:Switching up your office throughout the week between Ballina & Shaws BayBuilding team skills through coaching, training and developing staffCreating a culture of accountability and safety by discussing performance metrics, goals and KPIs with the teamSupervising park employees and oversee daily work where required, including developing and managing daily tasksGenerating local revenue for the park within budgetAbout YouThe successful candidate will be able to:Demonstrate a strong businessacumenLead a team that isestablishedwithin the parkDrive asafety firstcultureLead operational excellence with a strong focus on guest engagementEstablish strong guest relationshipsDevelop strong partnerships to achieve results aligned with company goalsInfluence and inspire others to deliver to company goalsEssential requirements of this role:First aid certificateCurrent AUS Drivers LicenceExperience in people management and workforce planningExperience in tourism or hospitality is desirable, but not essential.The PerksIn addition to a competitive salary and hybrid working arrangements upon completion of relevant onboarding and training, you will have access to:Two free nights accommodation at another Reflections location;A generous discount on personal travel to our parks;A friends and family discount;Salary sacrifice and novated lease options;Excellent wellbeing initiatives including Employee Assistance Program, annual flu vaccinations and Personal Plus Leave (which includes Birthday Leave);Activities and events that foster a sense of connection and belonging such as annual off-site conference and weekly One Team meetings; andA comprehensive education and development program.What Next?Keen to further explore the opportunity to become a Reflections Holiday Parks team member? We would love to get to know you!Select Apply Now to share your resume and a one-page cover letter describing how you meet our needs and we will be in touch.Aboriginal and/or Torres Strait Islander people are encouraged to apply #J-18808-Ljbffr