Job Title

Location: Must be based in or within a commutable distance of Sydney.Meet the TeamAt Cisco, were redefining collaboration and customer experience through our Webex Customer Experience portfolioone of the fastest-growing and most strategic areas within our business. As digital messaging, AI and automation transform customer engagement, organizations must evolve quickly and effectively. Webex Customer Experience (CX) Solutions help our clients stay ahead in this multifaceted landscape.As an Account Executive for Webex CX Solutions, you will work closely with cross-functional teams to address our customers most complex business needs. Reporting to the Head of Webex CX A/NZ, you will collaborate with:Global Contact Centre Sales teams and leadershipProduct Sales Specialists and Solution EngineersAccount Management TeamsChannel Partners and third-party Solution ProvidersProduct Management teams within Ciscos Global Contact Centre Business UnitYour ImpactYoull play a key role in driving Ciscos success by growing our Webex Customer Experience Solutions sales including Webex Contact Centre, and Webex Connect, our Communications Platform-as-a-Service (CPaaS) together with Webex AI Agent and AI Assistant. This role focuses on Enterprise, Public Sector, and Commercial segments across Australia and New Zealand.As an Account Executive, your consulting expertise and industry knowledge will empower Ciscos sales teams to build trust and expand our market presence in CPaaS, CCaaS, and AI-driven solutions. In this role, you will:Advise customers on how Ciscos AI-enabled solutions can address their unique business challengesLead strategic, consultative sales efforts to position Cisco as the partner of choice for excellent customer experiencesEnable our customers to achieve business outcomes through innovative technologyGuide organizations in identifying high-value AI use cases and clearly communicate the potential return on investmentDrive revenue growth and improve Ciscos leadership in the marketBuild positive relationships with senior leaders, using both direct and channel-led approachesCollaborate with internal and external partners to achieve shared goalsMinimum QualificationsSales and Consulting Leadership: 5+ years experience in leading solutions and application sales, as well as consulting engagements.Domain Expertise: In-depth understanding of Contact Centre as a Service (CCaaS), CPaaS and SaaS-based technologies, and architectures, including adjacent technologies such as Workforce Management, Quality Management, and AI.Preferred QualificationsAbility to communicate a compelling vision, particularly in Contact Centre (CX), AI, and Experience Management (CE)Experience collaborating with customers to identify challenges, demonstrate the value of AI, and develop ROI-based use casesInteractive approach to working with teams, partners, and customers to ensure successful outcomesStrong business insight and industry awareness to align Ciscos solutions with customer prioritiesProven ability to engage with senior executives and deliver value-driven solutionsWhy Cisco? At Cisco, were revolutionizing how data and infrastructure connect and protect organizations in the AI era and beyond. Weve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put we power the future.Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and youll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.We are Cisco, and our power starts with you. #J-18808-Ljbffr