time left to apply End Date: July 20, 2025 (7 days left to apply)job requisition id 339046Primary DetailsTime Type: Full timeWorker Type: EmployeePrimary DetailsTime Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here CareersLocation: ParramattaFull-time hoursHybrid workingThe opportunityWe have exciting opportunities for a Motor Claims Officer to join our friendly and knowledgeable team based within our Parramatta office. With a focus on team collaboration and our #QBEDNA this role is a great opportunity for someone looking to take the next step in their career with full training provided.Your new roleProvide an exceptional operational and customer service experience for diverse internal and external stakeholders including our customers, brokers, organisations, and partnershipsManage motor claims in line with set procedures and policies, ensuring that claims are documented correctly, and resolved with a prompt and effective outcomeDeliver high quality customer service and develop a good working relationship with all customers and service providersManage motor claims using the appropriate external and internal specialists to achieve the settlement outcome efficiently and effectivelyEnhance and develop your own technical expertise with guidance and participate in professional development and training where requiredAbout youPrevious experience in motor or general insurance claims is advantageous but not essentialStrong customer service skills with a highly empathetic approachA passion for making a difference and helping people in their time of needAn engaging and courteous phone manner with the ability to type and talk concurrentlyAbility to handle multiple and competing tasks to meet customer needsExcellent organisational skills with the ability to critically assess and analyse tasksAbout QBEWe can never really predict whats around the corner, but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage.Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. Were proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.With more than more than 11,000 people working across 27 countries, were big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.We believe this is our moment what if it was yours too? CareersBenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:Hybrid Working a mix of working from home and in the office to enhance your work/life balanceOur Thriving at our Best wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice12 weeks gender-equal flexible leave for all new parents, including paid superThe ability to maximise retirement savings through voluntary super contributions and company matchingIncome protection insurance & reimbursed Death and Total Permanent Disability insurance premiumsAdditional leave and support through QBEs Family Domestic Violence First Responder NetworkDiscounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partnersRewards & RecognitionWe value our employees experience with us and are proud to have been recognised for the following awards:2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsAustralian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more yearsRanked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021Apply nowClick APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.comSkills:Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards ComplianceApplication Close Date: 19/07/2025 11:59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.About UsWe are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world. #J-18808-Ljbffr
Job Title
Claims Officer