Job Title

Contact Centre Client Services and Support CoordinatorThe Voice of ACNA Join our team of Client Service Support CoordinatorsAccess Care Network AustraliaThe rate for this role is $37.41 per hour including generous salary packaging benefits of up to $15,899 per year plus guaranteed superannuation.We have a variety of vacancies available:1 x full time, fixed-term contract covering maternity leave for 12 months1 x full time, permanent role2 xpermanent part-time (22.8 hours per week and 30.4 hours per week), ongoing positionsThe role is based in our Sutherland office in Sydney, working closely alongside your team. This will ensure effective collaboration with your teammates and seamless support by your team leader.What is the role?Embark on something a little different to your current customer service role. Work in an organisation that is supporting reform and change in our aged care sector through delivering a great experience as people enter the aged care system. We have amazing teams across Australia that deliver assessment and case management servicesand our most important team is the first voice our clients hearour central client services and support team who accept referrals, complete the bookings and handle all client enquiries. What does this look like? Here is a typical week.Create a great client experience by resolving inbound calls from existing clients, new clients, service providers, referrers, assessors and team leaders.Provide support to assessment agency managers, team leaders and assessors by assisting in processing of documentation such as referrals.Allocate appointments to assessors in negotiation with clients, carers and their families to ensure quality and timely assessments are carried out.Support efficient scheduling by matching client location to assessor availability.Further support the client experience by contacting service providers to follow-up on linking and referrals.Demonstrate your professional skills by maintaining data integrity to ensure all information is entered and stored accurately.Who are we looking for?You are a great communicator, an independent worker (and really love being part of a wider team) and are ready to spend your days on the phone to connect clients with a great assessor to ensure their experience as they enter aged care is the best it can be.People will have called you all sorts of different names. Authentic. Fun. Genuine. Brilliant. Approachable. A little bit cheeky. Helpful. Caring. Lovely. Relentless.We want to ensure you are a great fit for ACNA and are looking for people that align with our values of supporting people to be their best and always striving to learn, improve and grow. Hiring people whose values align with ours enables us to build awesome teams who create the best outcomes for our clients.Before starting work with us, as part of the compliance process, you will need to undertake a national police check, complete a pre-placement health questionnaire and undergo reference checks, provide evidence of your COVID-19 and Influenza vaccinations.About ACNAAccess Care Network Australia provides assessment, coordination and case management services to connect eligible people with supports that build on their strengths.But dont let the jargon fool you.We''re in business to change lives.We do that by helping our clients (and their families) get the support they need to live life their way.What does it take to do what we do?3 things. People. People and people.First, only hire in the words of our clients amazing, beautiful souls and never break that rule! Our recruitment process is unashamedly tough (and our training even tougher!) because what we do at ACNA is a privilege not an obligation. Think that''s you? Thenjoin us!We can only achieve when our teams are truly reflective of the diverse communities we serve. The more diverse and inclusive our teams, the better we are at serving people from every background. We love all ages and life stages. If you need a little flexibility and want to be part of a team that bubbles with life experiences, thats us!What makes us tick?Simple. We want people to be their best.At ACNA this isnt something we just write on a poster: being our best is a way of life. Its our credo. Its a life-long personal commitment to beAlways learningAlways growingAlways sharingSure, we work hard and have contractual KPIs to meet, but we also want you to have a great work experience with ACNA and leave us better off than when you arrived through the provision of great learning opportunities and clear connection to the senior leadership team.Ready to Apply?Simply answer the Typeform survey we have created to collect all the necessary information by clicking ''Quick Apply''. No letter or response to selection criteria is required, but do be ready to attach your CV.Our recruitment process is a little different. We use activities to give you an opportunity to get to know us and understand the way of working and your typical day.We will host 1-houronlineGroup Video Discussions (GVDs) between 21 July - 25 July 2025.If you''re successful in the GVD phase you''ll be required to attend ourin-person Recruitment Centre(about 2 hours in total) on 31 July 2025 in ourSutherland officein Sydney.Compliance checks take roughly 5-10 business days to complete.If successful, your start with us will be fromMonday, 25 August 2025.Applications close midnight Monday, 21 July 2025.Questions?We are committed to building great teams that are truly reflective of the diverse communities we serve. If you require adjustments or support during the recruitment and selection process, please dont hesitate to email a member of the HR team atrecruitment@acna.org.au using the subject line:The Voice of ACNA - Client Services and Support Coordinator Sydney enquiry via Seekor call 1300 972 920 to discuss.Unlock job insightsSalary match Number of applicants Skills matchCommunity Services & Development 101-1,000 employeesAccess Care Network Australia is the largest not for profit supplier of assessment, coordination and case management services in Australia, delivering high-quality services on behalf of Federal and State Governments to connect eligible people with supports that build on their strengths.Access Care Network Australia is the largest not for profit supplier of assessment, coordination and case management services in Australia, delivering high-quality services on behalf of Federal and State Governments to connect eligible people with supports that build on their strengths.Proactive SupportSydney NSW10d agoInclusive Abilities NetworkSydney NSW17d agoWhat can I earn as a Support Coordinator #J-18808-Ljbffr