CARS24 Australia is looking for a highly motivated and creative individual to scale our Ancillary Products businesses. In this role, you''ll lead initiatives to launch new products and services for our customers, set up new verticals to generate additional revenue streams, and ensure that CARS24 continues to be a leader in the auto-tech space. If you''re passionate about scaling businesses 0 to 1 in a fast paced customer-centric environment, this role is for you.RequirementsKey Responsibilities:Strategic Leadership: Design and implement a national strategy to scale the Ancillary Products portfolio (e.g., servicing business, extended warranties, car insurance), ensuring alignment with business goalsProduct Launch & Scaling: Lead the development, piloting, and national scaling of new product lines, driving innovation for our customersP&L Ownership: Take full ownership of the P&L for all Aftercare products, ensuring revenue growth and profitability while managing costs and resources effectivelyOperations Management: Oversee and manage operations personnel across the delivery of various Ancillary Products to ensure seamless execution and deliveryCustomer Experience: Collaborate with cross-functional teams (Product, Sales, Marketing, Operations) to integrate Ancillary Products seamlessly into the customer journey, improving overall customer engagementPartnerships: Build and manage relationships with third-party vendors to expand service offerings and ensure the highest standards of qualityMarket Research & Insight: Conduct ongoing market research to stay ahead of trends, understand competitors, and identify new customer needsPerformance Management: Monitor key performance metrics, analyze data, and provide actionable insights for continuous improvement of the Ancillary Products portfolioExecution Excellence: Oversee the end-to-end execution of product initiatives, managing timelines, resources, and stakeholder expectations to ensure successful deliveryKey Qualifications:Owner mindset with 4+ years of experience in strategy & ops in high growth start-ups / scale-ups or top-tier management consultingStrong analytical and problem solving skillsPassionate about delivering exceptional customer experiencesAbility to lead assignments with no playbookExcellent Communication skills to collaborate across teams and manage external partnersBenefitsWhy Join Us?:Be part of a rapidly growing global company transforming the way people buy and sell carsWork closely with the leadership team and Global Co-founders and CEOOpportunity to lead impactful projects and see direct results of your workDynamic, fast-paced, and collaborative work environmentEqual opportunity, Competitive salary, benefits, and career growth opportunities #J-18808-Ljbffr
Job Title
Senior Operations Manager - Ancillary Products