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Join to apply for the Claims Specialist role at Suncorp Group1 day ago Be among the first 25 applicantsJoin to apply for the Claims Specialist role at Suncorp GroupGet AI-powered advice on this job and more exclusive features.Suncorp Group is all about being there for our customers in the Moments that Matter. We provide support and understanding for customers in some of their most challenging times, while finding outcomes to get them Back on the Road. This takes a special kind of person, someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple. If you are naturally empathetic and find joy and pride in making a genuine difference, this role is for you!This is a permanent, full-time role.What Youll DoBe the primary point of contact for customers who have experienced loss or damage to their caravan, motorhome, or boatHandle a high volume of inbound calls efficientlyEnsure our customers are proactively kept informed with accurate and clear information of claim progression and manage expectationsEffectively manage customer expectations in line with our Best Claims Practice philosophyDevelop a clear understanding through effective listening of each customers claim and circumstanceAction claims in accordance with customer service expectations and service level agreementsEffective decision making and problem solving to ensure the best outcome for the customer and the companyMaintain up to date records regarding all activity on the claimCustomer and Stakeholder complaint resolutionEnsure each claim interaction progresses the claim as far as possible towards completionMinimising the need for further rework or repeat contact from customersEnsure claims are managed in line with the General Insurance Code of Practice guidelines as well as internal processesWhat Youll BringHigh level of customer service experiencePrior claims experience highly desirableExcellent communication skills both written and verbalActive listening skillsHigh level of attention to detail and ability to prioritiseDemonstrated decision making ability and critical thinkingComputer literacy and experience navigating multiple systemsWhat We Can Offer YouSuncorp''s employee benefits are designed to support, empower and reward our people. Some of our benefits include:$79,500 Inclusive of 12% SuperHybrid working - Working both in office and homeEmployee discounts and rewards - exclusive offers on more than 400 of Australias large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.Wellness - We offer a wide range of initiatives to promote our employees health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.It''s worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click HereWhy youll love working with usFor over 100 years Suncorp Group has been driven by our guiding Purpose to build futures and protect what matters. To ensure we deliver on that Purpose, weve made a commitment, built on trust, empowerment, and flexibility to help our people unlock their full potential and unleash their best and brightest selves. With the backing and support of some of the most trusted names in insurance, the Suncorp Group family provide our people with every opportunity to grow their career as they make a meaningful difference for our customers and our communities. Were excited about what we can achieve together, working every day to be better, do more and realise the future we want to see just beyond the horizon.If you''re looking for a role where you can make a meaningful impact while working in a dynamic and supportive environment, join Suncorp Group today! Your expertise and dedication will help us continue our mission of making a difference in people''s lives and communities.At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact Lisa.scanlon@suncorp.com.au for a confidential conversation.Chase the Sun, apply online today! Your future at Suncorp Group awaits!Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionFinance and SalesIndustriesFinancial Services and InsuranceReferrals increase your chances of interviewing at Suncorp Group by 2xGet notified about new Claims Specialist jobs in Adelaide, South Australia, Australia.Adelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 3 days agoAdelaide, South Australia, Australia 5 hours agoAdelaide, South Australia, Australia 1 week agoDeath Claims Technical Leader/SpecialistAdelaide, South Australia, Australia 2 weeks agoExpressions of Interest - Suncorp Home Claims - On Road & Desktop Assessors & Building CoordinatorsAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 4 days agoAdelaide, South Australia, Australia 1 day agoAdelaide, South Australia, Australia A$120,000.00-A$180,000.00 5 days agoAdministration Officer (Employment Pool)Adelaide, South Australia, Australia 2 days agoElizabeth Vale, South Australia, Australia 1 week agoAdelaide, South Australia, Australia A$45.00-A$47.00 1 week agoAdelaide, South Australia, Australia 2 days agoNorwood, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 4 days agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 1 week agoElizabeth, South Australia, Australia 4 hours agoAdelaide, South Australia, Australia 3 weeks agoReceptionist - Full Time - 12 Months contractHackney, South Australia, Australia 5 days agoExpressions of Interest- National Support OfficeAdelaide, South Australia, Australia 2 months agoAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 2 weeks agoKent Town, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 week agoHenley High School | Temporary SSO2 Executive AssistantHenley Beach, South Australia, Australia 3 days agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 3 weeks agoRegency Park, South Australia, Australia 3 weeks agoSouth Plympton, South Australia, Australia 2 days agoWere unlocking community knowledge in a new way. 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