Job Title

Join to apply for the Service Operations Manager role at The Star Entertainment Group1 day ago Be among the first 25 applicantsJoin to apply for the Service Operations Manager role at The Star Entertainment GroupGet AI-powered advice on this job and more exclusive features.The Star Entertainment Group (TSEG) is a publicly listed company on the ASX. Our purpose is to create fun at trusted destinations and our aim is to deliver sustainable outcomes for our guests, our Team Members, the communities in which we exist and our shareholders. We do this by providing entertainment, gaming, and leisure experiences in a safe, responsible, and ethical way. We will do this by embedding our values to lead the organisation with a focus on safer gambling and good business practices.Our properties across Brisbane, the Gold Coast and Sydney are world-class with many award-winning hotels, restaurants, bars, and entertainment venues.As the Service Operations Manager, reporting to the Head of Operations Support, you will act as the Single Point of Contact (SPOC) for escalations. Your responsibilities will include team management, assisting with the resolution of all requests and incidents related to the IT operating environment, with a strong emphasis on problem-solving and decision-making.This is a fantastic opportunity where you will champion the Identification, planning and implementation of minor enhancements to existing operational systems, where appropriateA few of your responsibilities:Focus on delivering customer service that is timely, effective, and efficient, ensuring it meets both customer needs and service level standards.Help the team resolve 80% of technical issues on first contact whenever possible, or escalate to the appropriate resolver group immediately, coordinating with the Senior Operations Analyst as needed.Keep product knowledge up-to-date and maintain documentation as required. Aim to achieve and maintain specialist knowledge of core critical services.Collaborate with the team to restore normal service operations quickly, minimizing business disruption while maintaining availability and serviceWhat we are looking for:Minimum 4-year exposure to Service Desk or Call Centre environmentsMinimum 2-year exposure to Microsoft Windows Operating Systems for desktopsStrong customer service focus with a realistic viewpoint on timeframes and limitations of environment.Strong general judgement and action orientation coupled with strong problem solving skills in a complex IT environment.Demonstrated experience in the support of high performing and highly available systems.Experience in mentoring other in a team environmentAbout you:You are proactive and detail-oriented with experience serving as the Single Point of Contact (SPOC) for all IT service issues. With strong problem-solving and decision-making skills, you ensure timely resolution of requests and incidents, drive continuous improvement, and maintain seamless communication across teams and stakeholders.Your role will be pivotal in driving impactful outcomes and shaping future solutions by anticipating needs, resolving root causes, and aligning operations with strategic goals.What we can offer you:Complimentary meal on site every day including hot meals, sandwich bar and more.Flexible working arrangementsUp to 30% discounts across award winning restaurants and accommodationAn organisation that values diversity, teamwork and being your best self.Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+Extraordinary growth opportunities personally and professionallyOpportunity to work with elite professionals and assetsPlease be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.Our culture:Each team member is expected to champion The Stars Purpose, Values, and Principles (PVP), which serve as the cornerstone of The Starsculture.Our purpose is to create fun at trusted destinations. This commitment involves living our values of Build memorable connections, Own It, Lead with Integrity, and Take good care.We welcome applications from allcultures, ages, religions, genders, LGBTQI+ people, Australias First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life thats right for them and their unique well-being needs.The Star was awardedWGEA Employer of Citation for Gender Equality(2022-24) and has been recognised as a2024 GOLD Employerby the Australian Workplace Equality Index (AWEI), which evaluates LGBTQI+ inclusiveness in the workplace.Its your time to SHINE!Click on the link below to make your next career move with The Star.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesGambling Facilities and Casinos, IT Services and IT Consulting, and IT System Operations and MaintenanceReferrals increase your chances of interviewing at The Star Entertainment Group by 2xSign in to set job alerts for Service Operations Manager roles.District Operations Support Manager - Health Manager Level 2 - Location Negotiable Within Southern NSW Local Health DistrictSilverwater, New South Wales, Australia 1 day agoMacquarie Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 3 weeks agoMoorebank, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 15 hours agoNorth Ryde, New South Wales, Australia 2 weeks agoNorth Ryde, New South Wales, Australia 1 week agoInternational Freight Customer Service ManagerMoorebank, New South Wales, Australia 3 weeks agoMillers Point, New South Wales, Australia 4 days agoMascot, New South Wales, Australia 1 day agoNorth Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 4 months agoSydney, New South Wales, Australia 2 weeks agoAuburn, New South Wales, Australia 2 weeks agoAuburn, New South Wales, Australia 3 days agoCustomer Service Manager - Coles Supermarkets - ParramattaParramatta, New South Wales, Australia 2 days agoHead of Aviation Operations & Service Delivery - Full TimeSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 days agoCasula, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr