Job Title

Join to apply for the Customer Success Trainer role at Aristocrat Interactive1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Trainer role at Aristocrat InteractiveThis role can be located in Sydney or Newcastle.You will conduct functional and technical product training using various delivery methods (Face to face, Zoom, Telephone & via Remote desktop). You will leverage your prior industry experience around the day-to-day operational activities of gaming venues with a focus on Gaming, Marketing, Membership, Cashflow, back of house procedures and digital content management. You will be required to liaise and communicate with internal resolver groups and stakeholders where required and have a mindset that will enable you to analyze and prioritize issues at hand and escalate issues when the need arises. There is an optional on-call component attached to this role.What You''ll DoProvide on-site pre and post installation training and support for Aristocrats Venue Management Systems, Applications, and web-based productsDevelop structured training courses and supporting documentation (when required)Develop and maintain customer relationshipsUpdate call tickets with necessary information in line with our service levels and escalate when appropriate to our Senior Technicians and or ManagementProvide input into the development of new products (when required)Assist with Operational Acceptance Testing (OAT) on new and existing productsWork with sales on new bids and tendersWork effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of company productsManage Client calls utilising our Call Management System (Salesforce)Participate in and support the overall CXS strategyWhat We''re Looking ForEpic customer service skillsA love for helping people and an appetite to learnFormal training qualifications i.e. (Cert IV Desirable)Advanced knowledge of Microsoft Word, Excel, and Power pointExperience in cashflow analysis within the gaming and casino industry or a comprehensive understanding of financial analysisExtensive experience in the technology sector is desirableKnowledge of Casino and/or club operational procedures would be an advantageConsiderable hands-on experience in the delivery of formal training programs.Exceptional presentation, organizational, oral, and written communication skills, including the ability to write training and procedural documentationDemonstrated ability to work collaboratively and across all areas of the organizationInstructional aptitude coupled with and mixture of strong technical and interpersonal client facing skillsProven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation proceduresAbility to travel to customer sites to deliver trainingCompany SummaryAristocrat InteractiveAristocrat Interactive is Aristocrat Leisure Limiteds (ASX:ALL) regulated online Real Money Gaming (RMG)business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leaderin content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).About AristocratAristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.Our ValuesAll about the PlayerTalent UnleashedCollective BrillianceGood Business Good CitizenTravel ExpectationsUp to 25%Additional InformationDepending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesGambling Facilities and CasinosReferrals increase your chances of interviewing at Aristocrat Interactive by 2xGet notified about new Customer Trainer jobs in Macquarie Park, New South Wales, Australia.North Sydney, New South Wales, Australia 2 months agoCustomer Service Representative @ health techSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 days agoMillers Point, New South Wales, Australia 3 days agoCustomer Success Manager - 100% remote - APACSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia A$70,000.00-A$75,000.00 2 weeks agoPyrmont, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Success Manager, CHRO SpecialistNorth Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$75,000.00-A$90,000.00 4 days agoLidcombe, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoCustomer Service Consultant (all genders)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr