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Job Title


Mentor Worker


Company : Illawarra Mercury


Location : Wollongong, New South Wales


Created : 2025-07-15


Job Type : Full Time


Job Description

Are you a kind, compassionate, considerate, open minded, empathetic person?Do you enjoy being active and making a difference in people''s lifes?All while you build a career in mental health.Then being a Bright Light Mentor worker could be for you!!We are currently recruiting for two staff members who have a strong understanding of indigenous culture and beliefs, a strong understanding of mental health and traumas related behaviours, has lots of compassion, inspiration, and reliability.Have a read of the Bright Light Mentoring website www.brightlightmentoring.com and the job description below.If being a Mentor worker sounds like something you would enjoy. Apply now!Job Title: Mentor WorkerJob Description:The NDIS Workforce Capability Framework describes this role as a General Support Worker for services funded under the NDIS. Persons working within this role are responsible for using the strategies determined in the participant''s support plan.All practices are participant-focused and promote their choices, rights and decisions. Due to the variable nature of participants, this role requires the worker to promote participants'' voices, choices and report any areas of concern. The participant is at the centre of all practices.Workers are required to follow all policies and procedures and report to management:feedback from participants (positive, constructive and complaints)changes in participant circumstances or environmentwork health and safety issues and concernsneed for resources to undertake the roleif you think that the participant is experiencing discrimination, exploitation, neglect, abuse or violencewhen unsure of appropriate practiceswhen unsure of actions that should be undertakenstressed or anxious feelingsType Of Employment: Casual. No sleep overs.Working hours are between 07.30 to 19.30, 7 days a week.Location: Wollongong, Shellharbour and surrounding areas.Main Duties / Responsibilities:Provision of care and supports to participants as detailed in their support plans.GeneralAlways check your understanding of the participant''s required tasks before commencing your work.Implement personal hygiene and infection control proceduresBe alert if you notice the participant is distressed or apathetic (uninterested or listless)Adjust your tasks to meet participant''s needs, preferences and prioritiesRecord all work as per the organisation''s requirementsWork PracticesDuties will vary according to the participant''s support plan but may include:Assisting people to perform important daily activitiesFacilitating daily personal hygieneAssisting home-based tasks such as food preparation and houseworkAssisting to undertake tasks outside the home, such as shopping, medical appointments, and moreEnsuring varied programs of social activitiesProviding emotional support and friendshipCommunicate:Clearly, inclusively and respectfullyAdapt to participant''s age, culture and cognitive abilityUnderstand individual communication verbal and non-verbalUse the best communication method to recognise the difference between self and participantBe persistent and patientBuild trusted relationshipsBuild relationships based on mutual respectDetermine what makes the participant feel safe and valuedWork with both participant and their important people to understand how they are involvedCommunicate directly with the participant unless otherwise determinedPrioritise participant''s voice during any conflictTreat equally but recognise the imbalance in the relationshipRecognise and report any threat in circumstances and environmentRightsUnderstand participant and worker rightsSupport participant to express views, raise concerns, report complaints and incidentsWork CollaborativelySupport all supporting stakeholdersWork within role and responsibilityRecognise the participant''s skills, experience and contribution to everyone in the teamKeep participants informed when sharing and discussing themFocus on strengthsBe optimistic, kind, hope and be patientObserve and respondReview all relevant notes and support plan informationIdentify needs and strategiesClarify your understandingBe observant, attentive and presentAct responsively and flexiblyCelebrate reaching goals and independenceMaximise participant''s control and confidenceHeath and SafetyTalk to participant/supervisor about any intermittent conditions to determine strategies when confronted with the situationSupport access to preventative and responsive health, dental etcRespond quickly if the participant is uncomfortable, distressed, apathetic or in poor healthIdentify potential and actual risks, then act promptly and in consultation with the participantEscalate to your supervisor any situation when the participant is at riskIdentify and report any work health and safety issuesPromote independence and choiceNever use restrictive practice unless approved and trained in the practiceQualifications/ Requirements:Current NDIS Worker Screening checkFirst Aid CertificateDrivers LicenseReliable and insured vehicleNew Worker NDIS Induction ModuleSmartphoneA formal certificate may not be required if the individual has relevant experience and skills recommended qualifications Certificate III in Individual Support, Mental Health, Aged Care, Community Services, Disability Work or similar.Experience:Preferred minimum 1 year relevant experienceExperience supporting people with mental healthDemonstrated continuing professional development.Knowledge of continuous quality improvement principlesUse of equipment related to personal and work safetyPromoted participant''s choice and independenceSkills:Verbal and written communication skills.Ability to work with various ages, cultures and ability levelsAbility to build rapport and trust with clients.Strong time management and ability to prioritise.Ability to use Microsoft Office suite of programs and other computer systems for record-keeping.Excellent problem solving and conflict management skills.Ability to work as part of a team and maintain good working relationships.Job Type: CasualPay: From $36.00 per hourBenefits:Travel reimbursementSchedule:8 hour shiftAfternoon shiftDay shiftEvening shiftEvery weekendMonday to FridayMorning shiftNight shiftOvertimePublic holidaysWeekend availabilityApplication Question(s):Why you would be a good Mentor Worker for Bright Light Mentoring Service?Education:High School (Year 12) (Preferred)Experience:Mental health: 1 year (Required)Licence/Certification:Drivers License and car (Required)Work Authorisation:Australia (Required)Work Location: In personExpected Start Date: 24/06/2025 #J-18808-Ljbffr