Job Title

InterContinental Hotels & Resorts is one of the world''s leading hotel companies. Present in around 100 countries, we have more than 6,000 hotels globally.Our 19 hotel brands include some of the most well-known and popular in the world, such as - InterContinental Hotels & Resorts, Holiday Inn, Crowne Plaza Hotels & Resorts, Regent, Six Senses, Hotel Indigo, and Voco.InterContinental Perth City Centre opened in October 2017 and is a 240-room design-oriented hotel located in the heart of Perth''s CBD. We focus on the corporate and transient market, delivering the InterContinental personalized service. Our goal is to ensure each guest enjoys the finer things in life and experiences that cannot be had elsewhere.The Bell / Concierge Department manages guest arrival and departure experiences, acting as the welcoming and farewell representatives of the hotel. We are seeking a full-time Concierge Attendant (Team Leader) to join our confident, international-minded team committed to exceeding guest expectations.YOUR DAY-TO-DAYAs a Concierge Attendant, you will assist guests with their needs, including pre-stay communication, transportation arrangements, and connecting guests to rooms and hotel facilities upon arrival. You will be the hotel''s external face, representing our brand and building relationships with internal and external stakeholders. Sharing your insider knowledge of Perth and Western Australia will be key to creating memorable guest experiences.You will also lead, motivate, and manage the Bell Attendants on shift, ensuring they are informed about Perth happenings and ready to assist guests. We expect you to embody the InterContinental Inspire Incredible culture during every shift.WHAT WE NEED FROM YOUAre you refined, personable, knowledgeable, proactive, meticulous, and curious?The ideal candidate will demonstrate these qualities daily and have a working knowledge of hotel property management systems such as Opera. Previous experience in Bell / Concierge / Front Office roles within a luxury environment focused on attentive guest service is preferred.All candidates must:Have in-depth knowledge of Perth and surrounding areasBe available to work across a roster including mornings, afternoons, evenings, weekends, and public holidaysPossess an unrestricted WA driver''s licenseHave unrestricted and unlimited working rights for AustraliaWHAT WE OFFERWe provide a range of benefits to support your career journey with us:Paid birthday leavePaid parental leavePaid wellness and mental health daysFree meals on shiftLaundered uniformDiscounted CBD parkingColleague discounts on accommodation, food, and beverage across IHG HotelsA vast discounts platform for brands and retailersSupport for your career growth through development programs, milestone celebrations, and transfer of entitlements #J-18808-Ljbffr