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Join to apply for the Team Leader, Workplace (395 Bourke Street) role at NAB8 hours ago Be among the first 25 applicantsJoin to apply for the Team Leader, Workplace (395 Bourke Street) role at NABAs a Workplace Team Leader, you will be accountable for a designated service area within Workplace Services (e.g. concierge, events, etc). You will be supported by one or more Guest Service Advisors to ensure the smooth running of daily activities and touch points within your focus area, anticipating needs, listening to the customers and visitors, and making every interaction simple, effective, and quick.Additionally, the Workplace Team Leader will be the people leader for one or more Guest Services Advisors, ensuring that they lead, coach, and develop the Advisors within their team.12-Month Fixed Term Full-Time Opportunity based at 395 Bourke StreetCoach and be a part of a team to consistently deliver customer excellence.Be an ambassador of the NAB brand and embody our customer obsessed values.Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.In the role of a Team Leader, you will join the Workplace Management Team thats doubling down on owning it.Each Day, Youll Go Above And Beyond ToBe accountable for a service area within Workplace Services (e.g. concierge, events etc.) to oversee daily operations, anticipating needs, providing assistance and delivering simple, effective and fast service.Manage a variety of areas and related services including mail room operations, utility bays, end of trip areas and more.Coordinate and engage with other service teams e.g. cleaners, security, loading dock etc. as appropriate.Complete floor walks utilising a checklist, noting, and reporting maintenance issues.Lead, coach and develop a small team of Guest Service Advisors to customer service greatness.Were looking for the best and brightest to deliver the best for our customers. Youll need:Strong reception or hospitality / customer service background of at least 3 years. Certificate III in Hospitality highly regarded.Previous leadership experience, within a customer service environment preferred.Professional verbal and written communication skills.Able to multi-task and demonstrate a common-sense approach to problem solving.A commitment to customer and colleague service excellence.A diverse and inclusive workplace works better for everyoneWe know that our people make us who we are. That''s why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.Join NABIf you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.Seniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionAdministrativeIndustriesBankingReferrals increase your chances of interviewing at NAB by 2xGet notified about new Team Lead jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 5 days agoFootscray, Victoria, Australia 1 week agoTeam Leader - In Home Support (East) Permanent full timeMelbourne, Victoria, Australia 1 week agoFootscray, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoYarraville, Victoria, Australia A$63,000.00-A$70,000.00 1 month agoHobsons Bay, Victoria, Australia 6 days agoMoonee Ponds, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoTeam Leader, Current Students (Contact Centre)Footscray, Victoria, Australia 1 week agoEast Melbourne, Victoria, Australia 4 weeks agoSenior Workforce Management Lead, Customer OperationsMelbourne, Victoria, Australia 2 weeks agoEmployee Services Manager - Medical WorkforceMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$168,109.00-A$189,184.00 11 hours agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoFootscray, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoCoburg, Victoria, Australia A$100,000.00-A$130,000.00 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoPayroll Manager - The Langham, MelbourneSouthbank, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 2 weeks agoScoresby, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoLaverton North, Victoria, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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