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Why Join Ventia?Monday to Friday schedule: 8:30am4:30pm enjoy work-life balanceCompetitive pay: $29.70 per hour (Clerks Award > Adult Level 3)Supportive and collaborative team culture, backed by experienced, approachable leadershipThe OpportunityWere currently on the lookout for two enthusiastic individuals to join our Case Management team at Ventias Operations Centre. This is a 6-month fixed-term contract, ideal for candidates who thrive in a fast-paced call centre environment.You''ll be based in our modern Parramatta CBD office, conveniently located just minutes from public transport.Whats in It for YouBe mentored by industry leaders with deep knowledge and experienceKick off with a comprehensive, engaging onboarding programGrow your career with clear development pathways and learning opportunitiesEnjoy VenPerks our exclusive employee benefits platformBe part of a team that celebrates wins, with regular events and monthly recognitionYour Day-to-Day ResponsibilitiesReview and verify the accuracy of work orders, correcting any discrepanciesProactively manage jeopardy tasks to ensure work is completed on time and within SLALiaise with subcontractors and onsite staff to ensure all work order requirements are fulfilledMaintain accurate records across multiple systems and databasesWhat Youll BringExperience in customer service, call centres, or trade coordination is highly desirableExcellent verbal and written communication skillsProven ability to manage stakeholders effectively both internal and externalFamiliarity with tools like SAP, Freshdesk, Genesys, Power BI, SharePoint, and PowerApps is a bonusProficiency in Microsoft ExcelSharp attention to detail and strong analytical thinkingAbility to prioritise tasks and meet deadlines consistentlyEligibilityPlease note thatAustralian Citizenshipis requiredfor this role due to its involvement with our Australian Defence contract.About VentiaVentia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.DiversityVentia is enriched by the diverse experiences, talents and cultures that our people bring to the organisation, while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, Women, Veterans and spouses and people with disabilities.How to applyIf you are looking to expand your career with a business that rewards and values its employees, please apply below by clicking on the ''apply now'' button.Position Reference Number: 163785 #J-18808-Ljbffr