Job Title

We''re hiring a Service Sales Team Member at our Warabrook office. About the role: In this front-line role, you''ll provide outstanding customer service, manage inbound inquiries, and ensure they''re directed to the right teams. Youll also support our Business Development team by capturing and progressing customer informationhelping us continue delivering human-rights-focused, customer-centric service. Key Responsibilities: * Champion a person-centred approach, embedding customer goals in all interactions and decisions. * Manage and direct all enquiries to the appropriate team within Aruma. * Handle support service enquiries with a customer-first, solution-focused mindset. * Respond to customer queries professionally and within agreed timeframes. * Capture and track support requests, aligning with relevant Lines of Business. * Provide accurate information on Arumas services, NDIS, and regional operations. * Ensure an exceptional customer experience for both new and existing clients. * Escalate feedback and complaints promptly to the Service Sales Team Lead. * Collaborate with the BD team on meet-and-greet coordination and follow-ups. * Generate reports as required using established reporting tools. * Proactively identify and support the implementation of process improvements. * Assist in preparing reports, presentations, and administrative tasks. * Maintain accurate records and timely responses for all enquiries. * Support team goals through collaboration and continuous improvement. * Contribute to organisational projects and strategic working groups. * Partner with BD team to uncover opportunities and address engagement barriers. About You: * Hold a formal qualification in Office Administration or a related discipline (e.g. Business Administration). * Ability to demonstrate advanced administration skills with proven experience managing documentation, data entry, scheduling, and support functions. * Brings a strong background in customer service, ideally within fast-paced, high-volume call centre environments. * Skilled in handling diverse customer inquiries with professionalism, efficiency, and empathy. * Adept at multitasking, able to engage in clear, confident conversations while simultaneously capturing accurate notes and system updates. * Comfortable using a range of business systems and technologies to support service delivery and workflow management. * Current unrestricted Australian driver''s licence. * Hold current or willingness to obtain relevant regulatory requirements (as per role and/or State) including a Working with Childrens Check and NDIS Worker Screening Check. Benefits of working with Aruma! * Competitive Salary Package: Be rewarded for your hard work with an attractive salary, plus a phone and laptop. * Salary Packaging: Increase your take-home pay. Access to NFP salary packaging up to $15,900 for living expenses and additional $2,650 for meal and entertainment expenses each year tax free. Salary Packaging Calculator | Accesspay * Continuous Learning Opportunities: Work alongside industry-leading professionals who are dedicated to helping you excel and advance your career. * Work-Life Balance: Enjoy the freedom to create a flexible schedule that fits your lifestyle, with options that put you in control. * Supportive Team Environment: Focus on what you do best, with strong operational and administrative support behind you every step of the way. * Incredible Perks: Fitness Passport and confidential counselling through our Employee Assistance Program, we take care of our team. * A Culture Like No Other: Be part of a vibrant, positive work environment filled with team-building activities and a strong sense of community. * Call to Action: Join Aruma, where your career journey and well-being are our top priorities. About Us Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision. Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million. The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia. Aruma | Disability services. Putting you first. Ready to make a change? Apply Now! Please contact talent@aruma.com.au if you require further information. Only applicants with the right to work in Australia will be considered. Shortlisted applications will be required to undergo pre-employment probity checks. We will be actively shortlisting during the advertising period and reserve the right to close this advert prior to the advertised date.About the companyAruma, formerly House with No Steps and The Tipping Foundation, offers disability services across NSW, Qld, Vic, and the ACT which put You. First.NoticeTalentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr