Job Title

All Work types Full-time (1)All Locations Adelaide (1)All Categories Collections (1) Customer Service & Call Centre (1)Customer Relationship ManagerApply now Job no: 494884Work type: Full-timeLocation: AdelaideCategories: Collections, Customer Service & Call CentreAdelaide CBD location, a short walk from the Station and local shops and eateriesNo weekends or late nights! Monday Friday 8:00AM 4:30PMNo collections experience required! Supportive training and career progression + gain a Cert III in Financial ServicesNational Credit Management Limited (NCML) is a leading provider of credit and receivables management services in Australia and a part of Credit Corp Group. We take an innovative approach to the recovery of outstanding debts that focuses on engaging with customers in a respectful and ethical manner to achieve outcomes that are sustainable and aligned to each customers unique financial situation.About Your New RoleAs a Customer Relationship Manager, youll be at the frontline making outbound calls to locate customers and investigate overdue accounts on behalf of our clients. With a flexible approach, youll negotiate repayment plans and solutions to suit our customers circumstances. Our lucrative uncapped bonus scheme rewards near target achievement and our supportive team and award winning training programs will allow you to develop and advance your skills for a successful career in Financial Services.What Your New Job InvolvesManage outstanding accounts with clients from Australias largest institutionsMaking and receiving high volume outbound/inbound callsInvestigations to locate and establish contact with our customersBuild and establish relationships with customers with rapport and trustCreating positive outcomes by negotiating repayment solutionsProblem solving and objection handlingWhat we can offer you!3 Salary reviews in your first 18 months + earn uncapped bonusesFlexible hybrid work opportunities considered in as early as 3 months (2 days office, 3 days WFH)Fully paid training with continued support and coaching leading to growth towards promotion opportunitiesGain a Certificate III in Financial ServicesPerks and discounts through our employee benefits platformFree membership and competitive rates with our Car Share partner and Novated Leasing optionsWellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, health insurance and eye care plus breakfast and fresh fruit in the officePaid volunteer daysPurchase additional annual leaveRegular team engagement eventsDress For Your Day from smart casual to business attireWho You AreWant to start or grow your career in Financial Services with a leading company? Looking for a career change or seeking more security and opportunity? Collections experience isnt required as we provide training with continued support and coaching. The majority of our leaders once began in this same role!Experience in a call centre, hospitality, tourism, retail, sales or similar industriesExcellent communication skills (both written and verbal)Persistence and resilience to have challenging conversationsAbility to negotiate will be highly desirableShare a passion for results and a target driven environmentA natural problem solver and solution providerBasic computer literacy skillsA desire to learn and take on feedbackEssential CriteriaMust be available to work permanent Full Time, Monday to Friday 8:00AM 4:30PM.The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.We are also committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply.Advertised: 01 Jul 2025 Cen. Australia Standard TimeApplications CloseBack to search results Apply now Refer a friendWhatsapp Facebook LinkedIn Email AppCustomer Relationship ManagerAdelaideFull-timeDoes a challenge excite you? Start and grow your career within the financial services industry with one of Australia''s leading providers!Read moreCustomer Relationship ManagerAdelaideFull-timeDoes a challenge excite you? Start and grow your career within the financial services industry with one of Australia''s leading providers!Read morePowered by PageUp #J-18808-Ljbffr