Job Title

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society, and the planet. We are passionate about home furnishing, creating a positive life at home, and sharing our tasty responsibly sourced food with the many people across the world. We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity, and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential. What you need to know Working at IKEA has its benefits and rewards: $29.71 base hourly pay rate Above award rates and penalty rates (including Sunday and Public Holidays) Leave entitlements 5 weeks Paid Annual, Paid Parental, Family & Community, and more 24/7 access to our Employee Assistance Program for health and wellbeing support 15% Co-worker discount Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant Co-worker uniform provided Free Co-worker parking Free benefits membership (savings and discounts on everyday expenses, entertainment, retail, and well-being offers across hundreds of retailers and service providers) Bonus programme (where eligible) Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible) Additional information: This role is Permanent Part-time, 60hrs/fortnight Applications close Tuesday 29th July 2025 The store operates 7 days per week; availability to work a rotating roster with day and evening shifts, including 3 out of 4 weekends per month, is required. ABOUT THIS WORK AREA In Customer Relations, we build and retain long-lasting relationships with customers in a multichannel retail environment. We focus on creating positive and joyful experiences, setting up services, gathering feedback, and ensuring customer satisfaction. Our team is passionate about people and connecting with customers by listening to their needs. As a Customer Coordinator, your responsibilities will include, but are not limited to: Establishing a first-time-right mindset for every customer. Supervising daily team operations to ensure a positive customer journey. Providing feedback on team performance and activities. Ensuring smooth daily operations for co-workers and customers, troubleshooting issues, and implementing solutions. Collaborating across functions to enhance the shopping experience and increase co-worker knowledge. Recording information accurately to improve future customer experiences. As a Customer Coordinator, you are: Passionate about customer experience and home furnishings. Able to remain calm and assertive under pressure. Motivated to uphold and improve the customer journey. Confident in multitasking, delegating tasks, and prioritising workload. We need people like you At IKEA, work is more than a job. Come join us! Watch our story #J-18808-Ljbffr