Job Title

Head of Frontline Claims (Complex Cost Pool)Add expected salary to your profile for insightsOur Complex Claims teams are responsible for managing high-value, complex home claims, supporting customers that are navigating some of the most challenging moments in their lives. They are helping people rebuild, recover, and move forward by ensuring their claims are handled efficiently, transparently, and with genuine care.The role:As our new Head of Frontline Complex Claims, you will be providing Strategic andOperational leadership of the Home Claims Management team within Complex (Large Loss) cost pool. This will incorporate the management of every stage of the claim from lodgement through to settlement of the invoice.A core function of this role is to work across the A&G business with stakeholders to deliver on the expected outcomes, working closely with the Assessing & Commercial team that is charged with defining and building out the A&G Home claims Assessing and Network strategy.Key Accountabilities:Support the GM Home Claims Management to achieve the annual Home Claims and Assessing business plansCoach & mentor your team and build strong relationships by setting clear goals, providing feedback, and fostering learning opportunities, creating culture that delivers high performance with high integrityEstablish a weekly & monthly executive reporting, capturing continuous improvement of business performance operating rhythms, analytics and reportingTake accountability for designing Home Claims system builds and leading change management implementation, ensuring successful execution of initiatives, controls, and system improvements that enhance organizational agility, scalability, and adaptability to changeCollaborate cross-functionally with departments including CDR, Home Leadership, Claims Project, and Lodgement teams to resolve systemic issues, drive root cause remediation, and implement process improvements that enhance efficiency and overall customer journeyCo-ordinate with the commercial team to develop new commercial relationships to right size the growing scale of our network of repairers and parts suppliers and in consultation with the relevant internal stakeholders, develop and implement appropriate supplier management strategies that result in the companys overall objectives being metCollaborate with internal stakeholders to develop and implement supplier management strategies that align with company objectives, while building and maintaining strong relationships with key stakeholders.What experience youll bring:A demonstrated Leader with excellent stakeholder engagement & influencing skills, the presence to deal at the highest levels and the drive to bring vision to realityTertiary qualification in a relevant discipline and / or equivalent relevant experienceHome Claims and / or significant Insurance Industry experience preferredSelf-motivated with an ability to work autonomously to manage competing prioritiesAble to build and sustain effective relationships, along with exceptional interpersonal & communication skills and a strong negotiatorAn exceptional understanding of financial levers, and a high degree of commercial acumenLocation: North Lakes - Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north sides best retail outlets, restaurants and other amenities.Options for extra leave - Enjoy additional leave days on us! Youll receive a paid ME day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangementsPaid parental leave - We support our new parents with paid parental leave and other benefits.Unlock job insightsSalary match Number of applicants Skills matchInsurance & Superannuation 1,001-5,000 employeesAuto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.Our range of general insurance products protects customers most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.Our range of general insurance products protects customers most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr