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Are you passionate about supporting your community and providing exceptional service to people in need? Join our Community Care team at Northern Grampians Shire Council and help make a meaningful difference every day.Position: Community Care OfficerJob Type: Full Time or Part Time options avaliableTenure: Temporary - 12 June 2026Location: Stawell or St ArnaudPackage: $69,191.72 per annum plus superannuationAbout Northern Grampians Shire CouncilNorthern Grampians Shire Council has a diverse employment base, across 14 worksites in the Grampians Region of Victoria. We offer flexible work arrangements, providing access to relevant training and professional development opportunities with a variety of employee benefits. We promote innovation, responsiveness, respectfulness and continuous improvement as our core values. Being a smaller organisation, we can provide you with opportunities to act in leadership roles, transition between teams and participate in a range of collaborative projects with other team members or the wider community. We provide a supportive and flexible environment that values the balance between work and our employees'' personal lives.Why join us?In addition to the picturesque landscapes at our backdoor, there are many other benefits to working for our innovative and vibrant Northern Grampians Shire Council. These include:Fortnightly RDO: Enjoy a well-deserved break and rejuvenate.Great Team Environment: A safe, respectful and supportive environment to enable you to thrive. You will work with like-minded, passionate individuals who love what they do.Professional Growth: We nurture talent and provide opportunities to flourish.Flexible Work Arrangements: To support your work life balance.Salary Packaging Options: Including remote area housing allowances and novated lease vehiclesAccess to Paid Leave: including purchased leave, paid parental leave, gender affirmation leave and to respond to family violence mattersEmployee Assistance Program: Your well-being matters - we''ve got you covered.Biodiversity: Explore our Council region''s varied flora and faunaPromote InclusionNorthern Grampians Shire Council is committed to promote inclusion of all children and families; we aim to establish a culture that supports:cultural safety for Aboriginal children by working in partnership with Aboriginal peoples and Aboriginal community controlled organisationscultural safety for children from culturally and/or linguistically diverse backgroundsestablishing a safe environment for children with a disabilityJob DescriptionPosition ObjectiveThis position is responsible for providing administrative support and positive customer engagement interactions with clients, carers, employees, volunteers and allied health services in the provision of councils Community Care service.Key responsibility areasProvide positive customer engagement and solution-based interactions with clients, carers, contractors, suppliers, volunteers and allied health professionals in relation to all Community Care services.Provide administration support including payroll, invoicing, filing, internal and external communication information management and responding to and actioning telephone calls.Complete and manage care worker rosters for home, personal and respite care.Maintain confidential client records and filing systems.Support actioning of referrals, admissions and discharges of clients with Assessment Officers and other stakeholders.Compile, prepare and maintain volunteer delivery rosters and supply to Councils contractors.Liaise with Assessment Officers and meals suppliers to update service changes and variations and update electronic records.Administer all aspects of the Meals on Wheels service, including maintaining records, checking and compiling dataAdminister the Meals on Wheels volunteer service, including recruitment, registration, induction, recognition and police checks.Administer time and attendance records for direct care workers.Perform, as directed, other duties that are within the limits of the incumbents skill, competence and training.Desired Skills and ExperienceQualifications and experienceSkills and knowledge needed for entry to this Band are beyond those normally acquired through secondary education alone.Skills and knowledge may be acquired through completion of a post-trade certificate or other post-secondary qualification below diploma or degree or knowledge and skills gained through on-the-job training commensurate with the requirements of the position.Selection criteriaAbility to prioritise tasks in responsive service-based environment and capacity to complete tasks in specified timeframes.Sound administration experience, including the ability to pick up new systems and technology quicklyExcellent communication skills including responsive listening skills and understanding of effective customer relationsAbility to work under pressure to meet deadlinesAttach a resume and cover letter briefly addressing the key selection criteria.Submit your application by following the process on this page.If you''d like to know more contact Ty Taylor, Coordinator Community Care at ty.taylor@ngshire.vic.gov.au or call 03 5358 8700.Applications close 5:00pm Monday 28th July 2025Northern Grampians Shire Council is dedicated to building a diverse, inclusive and authentic workplace. We are an Equal Employment Opportunity Employer committed to providing a safe workplace that embraces and values child safety. #J-18808-Ljbffr