Join to apply for the Customer Service Representative role at eStore Logistics16 hours ago Be among the first 25 applicantsJoin to apply for the Customer Service Representative role at eStore LogisticsGet AI-powered advice on this job and more exclusive features.As an equal opportunity employer, eStore is committed to creating an inclusive and diverse workforce where all employees are encouraged to reach their full potential, and individual differences are celebrated.What are we looking for?The successful applicant will possess outstanding communication and interpersonal skills and will exude confidence. They will have the ability to prioritise tasks that will in turn allow a strong customer service focus to be maintained whilst supporting the day-to-day operation.We Like Team Players, In Fact, We Love Them. We Also Love Go-getters That Show Initiative. Furthermore, It Is Important That The Successful Candidate Embody Our Core ValuesCustomer Obsessed - When making decisions we start with the customer and work backwards from thereHigh Standards - We continually strive to improve standards to support us in delivering high quality services for our customersWin as a Team - We are good humans and take our role of coaching others seriously.Raise the Bar - There is always a better wayWhat will you do (but not limited to)?This role will see the Customer Service Representative utilising their strong relationship building skills to enhance the customer service function. You will have the opportunity to work alongside a fun and vibrant team within a flexible workplace and will be exposed to many facets of the business allowing for you to grow and develop.Handle operational customer queries and ad-hoc requests allocated to the Customer Service Representative through the ticketing system.Liaise internally with key stakeholders ensuring a prompt and professional service to our customers.Coordinate VIP order requests as raised by customers with our point-to-point courier providers, providing feedback to the operations team and the customer.Coordinate complex customer driven projects to deliver a positive outcome in a cost effective manner that results in high customer satisfaction, meeting requested timelines for deliverable project items.Reporting to the Customer Service Relationship Manager, you will perform other tasks as directed to ensure a positive customer service outcome for our customers and eStore Logistics.What skills/Qualifications will you have?3 + years current experience within a customer service CentreExperience working in a fast-paced environmentStrong attention to detail, strong analytical skills and proven problem solving abilitySound communication skills, both oral and writtenStrong computer skills including, but not limited to, Google, MS Excel/ PowerPoint and ticketing and reporting software e.g Zendesk (preferred) and SCALE (desired)Conflict resolution skillsGood motivation and interpersonal skillsHighly organised, self disciplined and able to juggle competing priorities effectively under time pressuresUnderstanding of the concept of providing a service to a customer, in a third-party eCommerce environmentAbility to establish and maintain effective rapport with internal and external stakeholdersPrepared to undertake any additional training to complement the operationMust have reliable transport due to location.Who are we?eStore Logistics is the market leading eCommerce and omni-channel third-party Logistics provider (3PL). We are a tech enabled logistics leader, having a strong reputation as the trusted fulfilment partner for our clients which include Australias largest pure play online retailer, Australias largest online furniture retailer, more than 10 of Australias top 50 eCommerce businesses and many iconic retailers which have a retail store and eCommerce presence.We are a team of energetic professionals with a key focus on rapid growth and expansion, through investing in and empowering our people to achieve excellence. The business is rapidly expanding and currently has 7 fulfilment centres (FC) across Australia. eStore Logistics has recently introduced Australian-first goods to person picking technology that utilises autonomous mobile robots at its Victorian sites and continues to cement itself as a market leader in the 3PL space.We set the bar high, are outcome-focused and love action-oriented people who are obsessed with great outcomes! We embrace change, as there are no maps for where we are going. This isnt for everyone.Why eStore Logistics?We are an exciting business with a lot of opportunities to gain exposure within a rapidly changing industry. This is a role you can really own and add value to the organisation. This role will give you the opportunity to build on, improve and create frameworks across the People & Culture function, giving you the freedom to make your mark. As the company grows, this position will have many opportunities to grow with us.How To ApplyPlease click on the link and follow the prompts.We can''t wait to meet you!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer ServiceIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at eStore Logistics by 2xSign in to set job alerts for Customer Service Representative roles.Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoDocklands, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 6 days agoPort Melbourne, Victoria, Australia 1 week agoMelbourne Airport, Victoria, Australia 5 days agoDerrimut, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoHeatherton, Victoria, Australia 1 week agoToorak, Victoria, Australia A$60,000.00-A$65,000.00 1 week agoMelbourne, Victoria, Australia A$74,360.00-A$74,360.00 1 month agoMelbourne, Victoria, Australia 1 week agoKeilor East, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 1 week agoHawthorn East, Victoria, Australia 1 week agoEssendon, Victoria, Australia 2 weeks agoNational Customer Service Manager - West FootscrayWest Footscray, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 32 minutes agoMelbourne, Victoria, Australia 3 weeks agoGlen Iris, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 months agoCremorne, Victoria, Australia 4 weeks agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 2 months agoSouth Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 2 days agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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Job Title
Customer Service Representative